GCP Application Technical Lead with CCaaS

• • • • Our client is currently looking for candidates who are visa independent. Please let me know your visa status at your earliest convenience. GC & USC only • • • • GCP Application Technical Lead Sunrise, FL (3-4 Days onsite) Must Have: CCaaS /CTI/CRM, IVA, IVR, Java, Microservices, Spring boot, Kafka, AI/ML(Sarima/Prophet), Release Management (Maven/Git) GCP; CI/CD; Maven; Jenkins; Git (GitHub, GitLab, Bitbucket, SVN); SQL; RDBMS; Java; Kafka Required Skills: 5+ years of commercial software development experience. Good understanding of data structures, algorithms and design patterns Design and implement scalable CCaaS and IVA solutions leveraging leading cloud and enterprise conversational AI/customer service solutions, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, and speech-to-text/text-to-speech. Develop secure, resilient cloud infrastructure on major cloud service providers using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms. Implement and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations. Experience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration, and transition from legacy contact center platforms to cloud-based solutions. Design, develop, and maintain data pipelines, models, and datasets to support CCaaS data platforms while ensuring data quality, reliability, security, and compliance. Experience building and integrating AI/ML solutions such as XGBoost, SARIMA, Prophet, prompt engineering, and TensorFlow into production systems. Experience with Agile development, CI/CD, DevOps, and observability. Hands-on experience with Kafka, relational databases, and/or NoSQL databases.