Tential Solutions
Genesys Business Analyst
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a Genesys Business Analyst with 5+ years of experience, focusing on AI and Customer Experience. It is a remote contract position with a competitive pay rate. A Bachelor's degree in Computer Science is required.
🌎 - Country
United States
💱 - Currency
$ USD
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💰 - Day rate
Unknown
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🗓️ - Date
December 10, 2025
🕒 - Duration
Unknown
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🏝️ - Location
Remote
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📄 - Contract
Unknown
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🔒 - Security
Unknown
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📍 - Location detailed
Roseland, NJ
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🧠 - Skills detailed
#Deployment #Agile #AI (Artificial Intelligence) #Documentation #Stories #UAT (User Acceptance Testing) #Business Analysis #Computer Science
Role description
Job Summary
We are looking for a Genesys Business Analyst experienced in AI and Customer Experience (CX) to analyze business processes, define requirements, and ensure delivery of technology solutions that enhance customer engagement across digital channels.
Responsibilities
• Analyze current business processes and identify areas for CX improvement.
• Define business requirements, use cases, and user stories for Genesys and AI initiatives.
• Partner with IT, Operations, and CX teams to align goals and priorities.
• Participate in solution design and ensure delivery aligns with business expectations.
• Support UAT and deployment phases, ensuring end-user readiness and adoption.
Qualifications
• Bachelor’s degree in Computer Science, IT, or related field.
• 5+ years of experience as a Business Analyst (preferably with Genesys platform).
• Proven background working on AI or chatbot-driven CX initiatives.
• Excellent documentation, communication, and stakeholder-management skills.
• Experience working in Agile environments.
• #DICE #REMOTE
Job Summary
We are looking for a Genesys Business Analyst experienced in AI and Customer Experience (CX) to analyze business processes, define requirements, and ensure delivery of technology solutions that enhance customer engagement across digital channels.
Responsibilities
• Analyze current business processes and identify areas for CX improvement.
• Define business requirements, use cases, and user stories for Genesys and AI initiatives.
• Partner with IT, Operations, and CX teams to align goals and priorities.
• Participate in solution design and ensure delivery aligns with business expectations.
• Support UAT and deployment phases, ensuring end-user readiness and adoption.
Qualifications
• Bachelor’s degree in Computer Science, IT, or related field.
• 5+ years of experience as a Business Analyst (preferably with Genesys platform).
• Proven background working on AI or chatbot-driven CX initiatives.
• Excellent documentation, communication, and stakeholder-management skills.
• Experience working in Agile environments.
• #DICE #REMOTE
