Genesys Developer :: Charlotte, NC/Detroit, MI/Hybrid

Greetings..! I hope this message finds you well. My name is Vamshidhar, and I represent Kodeva IT. We currently have an immediate opportunity with one of our clients that appears to be a strong match for your background and experience. Please find the job description below. If you're interested, I’d appreciate it if you could share your updated resume with me at vamshidhar.darshanala@kodeva.com. Genesys Developer Location: Charlotte, NC/Detroit, MI/Hybrid Duration: 13-14 months Please revert with updated resume. Description: Daily Responsibilities: ·       Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements ·       Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed ·       Work collaborative with other IT teams such as Middleware and Salesforce engineering ·       Responsible for working with agile team to create, write, and execute testing plans ·       Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues Qualifications and Education Requirements: Required BS/MS in Computer Science, Engineering, or related subject Required Skills: • Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool • Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers • Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json) • Understanding of authentication methodologies (Oauth, SAML) • Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc… • Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions Preferred Skills: • NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex) • Experience with implementation and supporting Genesys WFM and Reporting • Experience with Cyara Velocity and/or Cyara Cruncher testing tools • Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code Genesys Cloud developer experience; ·       Chatbot and Generative AI experience; AWS Cloud experience; ·       Ability to interpret business requirements and craft technical solution designs. ·       Effective communicator, collaborative; ability to work in and with cross-functional teams. ·       Organized and detail oriented ·       Ability to estimate and manage work while continuously documenting status of said work. Thanks & Regards Vamshidhar Darshanala US IT Recruiter vamshidhar.darshanala@kodeva.com Kodeva LLC Address: 20755 Williamsport Pl #320, Ashburn VA 20147 IT Consulting | Staffing Solutions | USA | CANADA | INDIA