Growth - Engagement & Retention Manager

About The Team Eventeny was founded on the belief that managing large-scale events with hundreds of exhibitors, vendors, sponsors, and volunteers should not be stressful and burdensome. Our mission is to remove event organizers from being the 5th most stressful job in the world. That's why we built Eventeny and continue to work every day on the biggest problems in the event industry. We don't just dream it, we build it. Today, Eventeny serves more than 25,000 festivals and conventions, including GalaxyCon, Fanatics Fest, Michigan State Fair, and Florida Renaissance Festival. Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We don’t think we should have to advertise that we’re LGBTQIA+, neurodivergent, and disability friendly, or that we put our employees' mental and physical health before everything else, but we do, because it’s not the norm for most companies (yet!). We’re a diverse, inclusive, and welcoming team of individuals who thrive in a fast-paced and ever-changing environment. Our team works closely together to brainstorm and improve our processes and the customer experience every single day. We prioritize our work based on what's best for our customers, not what’s going to make us the most money. If you share our values and our enthusiasm for events, you will find a home at Eventeny. Overview As a member of the Growth Management team, you’ll play a key role in driving retention, renewals, and account growth across our customer ecosystem. You’ll lead and coach a team of Account Managers dedicated to creating, growing, and maintaining strong relationships with our customers to ensure their long-term success with Eventeny. You’ll work closely with leaders on the Customer Operations team, as well as cross-functional partners in Marketing, Product & Engineering. This role requires exceptional leadership, communication, and data-driven decision-making. You’ll guide your team in maintaining high renewal rates, identifying upsell and expansion opportunities, and driving product adoption across multiple product lines. You will serve as a strategic partner and advocate for our customers—ensuring they see continued value in the platform while fostering a culture of excellence and accountability within the Account Management team. This is a full-time, salaried position. Here’s What You’ll Do • Maintain and instill a deep understanding of Eventeny’s full suite of solutions and identify opportunities to introduce new value to existing accounts • Lead and mentor the Account Management team to achieve key performance goals around renewals, customer retention, expansion revenue, and customer satisfaction. • Define success metrics and quarterly objectives for team members, driving accountability through regular performance reviews and data-driven coaching. • Develop scalable playbooks and renewal processes for contract renewals, multi-product adoption, and upsell strategies that align with customer goals and business priorities. • Oversee renewal forecasting and pipeline management, ensuring accuracy, visibility, and proactive identification of churn or risk indicators. • Handle customer escalations and support Account Managers in resolving complex negotiations, renewal challenges, or at-risk accounts with strategic communication and leadership involvement. • Collaborate cross-functionally with Customer Operations, Product, Marketing, and Finance to create cohesive customer journeys and seamless transitions between lifecycle stages. • Leverage CRM and analytics tools to monitor account health, track engagement, and uncover opportunities for retention and revenue growth. • Champion continuous improvement by identifying process gaps, implementing best practices, and creating feedback loops to refine renewal and engagement strategies. • Represent the voice of the customer internally, advocating for product improvements, service enhancements, and programs that support long-term customer loyalty and success. Here’s What We Are Looking For • 2-5 years of experience leading and developing a high-performing Customer Success, Account Management, or post-sales Growth team through coaching, feedback, and clear performance goals • Can translate customer insights into actionable strategies, collaborating cross-functionally to improve experience and outcomes. • Build and maintain strong customer relationships, driving retention, satisfaction, and product adoption across key accounts through empathy and compassion. • Drive measurable account renewal and expansion outcomes with process improvements, coaching, and team member accountability across multiple customer segments. • High-level knowledge of G-Suite products, including Gmail, Google Sheets, and Google Docs, familiarity with HubSpot, Zendesk, Jiminny, and Slack. • Preferred: Experience with data analytics and visualization tools like MySQL, Power BI, Tableau, Looker, or other dashboarding/reporting platforms • Bonus: Experience in the events or technology industry, or with ticketing/contract-based upsell models. Benefits Of Working For Us • Flexible schedule. • Unlimited Paid Time Off – yes, really! • Fully remote. • Comprehensive health insurance. • Vision and dental insurance. • Group Life Insurance. • Quarterly employee bonuses. • Yearly company retreat. • Potential for customer event access. • Company provided laptop and general office supplies. Compensation This is a full-time position with a base salary range of $ 100,000 with benefits and a semi-annual performance-based bonus. The final offer will be determined by multiple factors, including candidate experience and expertise. On target earnings for this role are $120,000, and commissions are uncapped; total compensation can exceed this number for high performers. The Pay Range For This Role Is 100,000 - 100,000 USD per year(Remote (United States))