Guidewire Claim Center Developer

Job Title: Senior Consultant – Guidewire Claim Center Developer Location: London, UK Work Mode: Hybrid (2–3 days onsite per week) Contract Duration: 6 months (with possibility of extension or FTE conversion) Role Overview We are seeking a highly experienced Guidewire Claim Center (CC) Developer to join a complex implementation, upgrade, and support engagement. The role requires deep technical expertise in Guidewire Claim Center, strong Property & Casualty (P&C) insurance domain knowledge, and the ability to lead distributed support teams across multiple geographies. Key Responsibilities Guidewire Delivery & Support • Work on implementation, upgrade, and support projects for Guidewire xCenters (on-prem, GWCP, and private cloud; v10.x and cloud versions). • Lead and manage L2/L3/L4 support teams across the UK, US, and India. • Ensure near 24/7 availability of production and non-production environments, exceeding SLAs. • Handle production defects effectively, reduce defect inflow, and maintain healthy issue trends. Incident & Problem Management • Perform Root Cause Analysis (RCA) to identify systemic issues and define preventive actions. • Drive continuous improvement initiatives to control and eliminate recurring defects. • Enhance application logging standards across Guidewire services to improve MTTR via proactive alerting and anomaly detection. • Manage centralized monitoring and observability dashboards for real-time system health. Client & Stakeholder Management • Coordinate closely with client stakeholders, providing strong functional and technical leadership. • Manage expectations, estimations, defect triage, and application enhancements. • Lead teams effectively across multiple time zones. Required Experience • Total Guidewire experience: 8+ years • ClaimCenter experience: 5+ years • Certification: Guidewire Certified Developer (ACE preferred) Must-Have Skills Domain Expertise • Strong experience in Property & Casualty (P&C) insurance. • Deep understanding of policy, claims, and billing lifecycles in Guidewire systems. • Experience across personal and/or commercial lines. Guidewire Technical Skills • Strong expertise in Guidewire xCenters (v10.x and cloud). • Experience with integration gateway and other Guidewire centers. • Hands-on experience with GUnit automation framework for business rule validation. • Proven application of Guidewire best practices and SurePath methodology. Configuration Expertise Hands-on experience configuring: • Workflows • Data Models • Rules • Entity creation/modification • Benefit management • PCF customizations • Validations • Widgets and attributes • Integration mechanisms Customization & Integration • REST and SOAP–based intra/inter-system integrations. • Strong understanding of Guidewire data models and customization patterns. Technical Skills • Batch processing, Guidewire Messaging Framework, OOTB plugins. • Infrastructure and deployment knowledge (WMB, WAS, Apache). • Strong software architecture and design experience within the Guidewire ecosystem. • Testing pyramid enforcement (GUnit, API/integration testing, targeted UI regression). • Expertise in Gosu, Core Java, SQL. • Ability to write SQL queries for analysis across different databases. SDLC & Tools • Structured SDLC with CI/CD pipelines. • Experience in implementation and AMS programs. • Tools: Git, Jira, ServiceNow. Soft Skills • Excellent communication and stakeholder management skills. • Ability to adapt to dynamic client implementation environments. • Strong learning mindset and enthusiasm for adopting new technologies.