Head of Marketplace Operations, UK

About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries. From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding. And we're just getting started. Why join Bolt? • Build the future of mobility and help transform how people live and move in cities. • Tackle challenges at scale that span technology, operations, regulation, and growth. • Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry. • Join one of Europe's leading technology companies, backed by world-class investors including Sequoia. About The Role We are looking for a Head of Marketplace to lead Bolt's UK Marketplace Operations function on a 12-month fixed-term contract. Reporting to the Senior General Manager, UKI, you will own marketplace performance across one of Bolt's largest and most strategically important markets, shaping the strategy and execution that drives sustainable growth, marketplace efficiency and profitability. You will be responsible for defining and executing the UK marketplace strategy, optimising supply and demand, and leading a team of approximately 10 Marketplace professionals. Using data, experimentation, AI and commercial judgement, you will identify opportunities to improve marketplace efficiency, customer experience and profitability while ensuring sustainable growth. Working closely with Growth Analytics, Public Policy, Marketing, Product, Finance and Central Operations teams, you will translate insights into action, influence product development, and drive high-impact initiatives that improve marketplace health at scale. This is a highly strategic and analytical leadership role for someone who thrives on solving complex marketplace challenges, leading high-performing teams, and making data-driven decisions that deliver measurable business impact. Main Tasks And Responsibilities • Own the end-to-end performance of Bolt's UKI marketplace, setting the strategic direction and leading initiatives that optimise supply-demand balance, marketplace efficiency, customer experience and profitability. • Lead and develop a high-performing Marketplace team of approximately 10 people, fostering a culture of ownership, analytical excellence, experimentation and continuous improvement. • Drive marketplace performance through rigorous analysis of key business metrics, identifying opportunities, prioritising initiatives and ensuring resources are focused on the highest-impact activities. • Working together with Growth Analytics, develop pricing, incentive and marketplace optimisation strategies, balancing customer demand, driver earnings, marketplace liquidity and sustainable business performance. • Lead experimentation across the marketplace, designing, executing and evaluating initiatives to continuously improve marketplace outcomes through data-driven decision-making. • Monitor and deliver impact through insights on clear marketplace KPIs, monitor business performance and proactively identify risks and opportunities, ensuring rapid execution of corrective actions where needed. About You • You have 8+ years of experience in marketplace management, strategy, operations, consulting or another highly analytical commercial environment, with a proven track record of driving measurable business performance. • You have experience leading and developing high-performing teams within fast-paced, high-growth organisations. • You have exceptional analytical and quantitative problem-solving skills and are comfortable working with large, complex datasets to influence strategic decisions. Highly data literate, with advanced Excel skills and experience using SQL, BI and visualisation tools to analyse complex datasets, identify opportunities and translate insights into commercial action. • You have strong commercial judgement and experience optimising marketplace performance across pricing, incentives, forecasting, supply-demand management or similar disciplines. • You have a deep understanding of marketplace dynamics and know how to balance growth, efficiency and profitability through data-driven decision-making. • You have experience leading cross-functional programmes and influencing senior stakeholders across Growth Analytics, Public Policy, Marketing, Public Relations, Central Operations, Product, and Commercial verticals. Why you'll love it here • Accelerate your professional growth with unique career opportunities. • Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. • Take care of your physical and mental health with our wellness perks. • Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. • Connect with colleagues at annual company events and smaller team gatherings. • Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days. At Bolt, using AI daily is a baseline expectation for everyone. If there's a faster, smarter way to do your work, we expect you to find it. You're still responsible for the output, so the standard stays high when using AI tools. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying! Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability. We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.