Head of Performance & Business Analytics

The Role Post: Head of Performance & Business Analytics Salary: £72,181 per annum Grade: FRS G Salary range: £72,181 - £89,656 per annum Contract type: Fixed Term (12 months) Working pattern: Full-time Application closing date: 4 PM on Wednesday 15 October 2025 London Fire Brigade (LFB) is London’s Fire and Rescue Service – one of the largest firefighting and rescue organisations in the world. We are here to make London a safer city. We employ over 5,500 people, across our operational team (our firefighters), control (our call handlers who answer your 999 calls) and our non-operational team (our teams who work behind the scenes to support our front-line services, including HR, IT, Finance, Procurement, Communications etc.). London Fire Brigade (LFB) is seeking an exceptional Head of Performance & Business Analytics to lead our Performance & Business Analytics Team within the Performance Improvement & Business Intelligence Department. This department sits within our Corporate Services Directorate and is central to driving data-led decision making across the Brigade. You will play a key role in ensuring the Brigade’s performance is measured, monitored, and clearly communicated. You will be responsible for overseeing the production of internal and external performance reports, including progress against our Community Risk Management Plan (CRMP), Grenfell Tower Inquiry recommendations, and His Majesty’s Inspectorate (HMICFRS) areas for improvement. This is a critical leadership role requiring strong analytical skills, strategic thinking, and the ability to influence at senior levels. You will manage a team of analysts, lead the development of performance frameworks, and act as a data champion—ensuring decisions at all levels are evidence-based and aligned with our organisational goals. You will be responsible for supporting the organisation by leading the development of the performance team. You will have one direct report (performance analyst) and two indirect reports (reporting officers) who require ongoing development to ensure we are keeping up with the industry gold standard in reporting. You will be a highly analytical professional who has proven experience of making significant change through use of data and analytical tools. You will be responsible for managing the performance measurement framework and working with the LFB to identify areas of outstanding and under-performance. You will have significant experience working with stakeholders at all levels, using indirect influence to support performance improvement. You will also liaise with key external stakeholders, including the Deputy Mayor’s Fire Team, and ensure that the Brigade’s performance narrative is clear, consistent and politically aware. You will be confident in presenting to senior stakeholders and adept at translating complex data into meaningful insights. This role requires in-person attendance at our HQ or fire stations at least two days per week. Further information about the main duties and responsibilities of the role are detailed in the job description. We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability. Assessment Overview Stage 1 To apply, please complete the online application, upload a copy of your up-to-date CV and provide evidence to address the following selection criteria: 1. Experience of working at a senior level in performance management and/or data analytics. 2. Experience using structured methodologies or techniques to develop and review Key Performance Indicators (KPIs). 3. Experience of extracting business value from data and KPIs using both quantitative and qualitative methods. 4. High level analytical, research and planning skills in order to formulate and implement initiatives, co-ordinate resources, set priorities and ensure appropriate staff are utilised towards achieving corporate goals. Please note that we will score the evidence you provide based on the competencies listed in the selection criteria above. Shortlisted candidates will be invited to attend stage 2. Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted. Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form. Stage 2 Assessment for this role is due to take place late-October / early-November 2025. Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements. Additional Information Benefits of working for the London Fire Brigade • 26 days’ holiday plus bank holidays • Flexi-time Scheme (which can result in an additional 12 days annual leave) • Additional leave between Christmas Day and New Year • Family (including maternity) leave and emergency support leave • Flexible working including work from home 60% • Free access to the Brigade gym • Use of the Brigade’s Medical Adviser/physios/fitness advisers • Free counselling • Season ticket loans • Join social networks including our Equality Support Groups • Contributory pension scheme • Cycle to work scheme • Staff discount scheme including access to Blue Light Card retail and hospitality discounts • Opportunity to access affordable accommodation In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a Standard criminal records check. Successful candidate will be required to declare any convictions for offences and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory. Job Reference: FRS01290