Head of Workplace Solutions Data Analytics & Insight (fixed Term)

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. Job Purpose The Head of Workplace Solutions Data Analytics & Insight leads the delivery of high‑quality, decision‑ready insight to inform M&G’s global Workplace Strategy and optimise the performance, cost and utilisation of its operational real estate portfolio. Reporting directly to the Director of Workplace Solutions, the role provides strategic leadership of Workplace data, analytics and insight while maintaining senior oversight of analytical outputs, standards, governance and quality. The role acts as a critical interface between Workplace Solutions, Finance, HR, Technology, Group Data and Risk functions, ensuring Workplace insight is trusted, well‑governed and used effectively to support senior decision‑making. The role also provides strategic direction and senior oversight for the development and deployment of AI‑enabled solutions across Workplace Solutions, ensuring they are used safely, responsibly and effectively to create capacity, improve productivity and enhance the delivery of WPS services and products. Initially appointed as a paternity cover, the role reflects the increasing scope, maturity and profile of the WPS Data Analytics & Insight capability, with potential for longer‑term continuation subject to business need. Key Accountabilities • Analytics Strategy & Leadership • Lead the delivery and ongoing evolution of the WPS Data Analytics & Insight strategy, aligned to Workplace Strategy and broader M&G priorities. • Set clear analytical direction, priorities and standards to support strategic decision‑making, portfolio optimisation and BAU operational management. • Act as senior analytical advisor to the Director of Workplace Solutions and WPS Senior Leadership Team, providing evidence‑based insight, challenge and recommendations. • Represent Workplace Solutions in enterprise‑wide data, analytics and AI forums, as required. • Insight, Reporting & Decision Support • Oversee the production of high‑quality dashboards, reporting and insight products (e.g. Power BI), ensuring outputs are accurate, consistent and decision‑focused. • Translate complex operational, financial and people data into clear insight, implications, options and recommendations for senior stakeholders. • Provide senior analytical oversight for business cases, investment decisions, workplace strategy development, scenario modelling and benefits tracking. • Personally lead or deliver complex or high‑risk analytical activity where pace, integration complexity or senior judgement is required. • Data Governance, Controls & Quality • Maintain robust data governance, KPI definitions, documentation and controls across all Workplace analytics and reporting. • Ensure consistency of performance measures and insight logic across geographies, services and functional areas. • Identify data quality, lineage or control issues and work with Technology, system owners and Group Data teams to agree and deliver remediation. • Strengthen data ownership and stewardship practices across Workplace Solutions. • Enterprise Platforms & Data Foundations • Lead engagement with Technology and system owners to improve backend data structures, integrations and data flows that underpin Workplace insight. • Drive effective and scalable use of enterprise platforms (e.g. ServiceNow, workforce or FM systems) as trusted and controlled data sources. • Review locally built or insourced tools to identify data, control or duplication risks and opportunities for standardisation or simplification. • AI Enablement, Oversight & Capacity Creation • Provide strategic direction and senior oversight of WPS’s use of AI and advanced analytics to: • Create capacity within WPS teams • Reduce manual effort and duplication • Enhance the consistency, speed and quality of WPS services and products • Identify and prioritise AI use cases across property, facilities management, workplace experience, sustainability and reporting that deliver measurable operational or decision‑making benefit. • Ensure AI solutions are underpinned by high‑quality, well‑governed data, with clear ownership, documentation and controls. • Act as the senior WPS interface with Group Data, AI, Technology, Risk and Compliance teams, ensuring all AI deployments: • Align with M&G’s AI governance, risk and ethical standards • Are explainable, auditable and appropriately controlled • Are scalable and sustainable beyond pilot phase • Oversee the transition of AI‑enabled solutions from prototype to BAU capability, ensuring benefits are realised and adoption is supported. • Capability Development & Leadership • Provide leadership, coaching and oversight to the WPS Data Analytics & Insight team, including Senior Data Analysts and Data Analysts. • Set and embed standards for analytics, visualisation, insight storytelling, documentation and quality assurance. • Foster a strong culture of data‑led decision‑making, continuous improvement and control discipline across Workplace Solutions. • Enable wider WPS colleagues to make better use of data and insight through collaboration, guidance and practical support. Essential Skills, Knowledge & Experience • Degree level qualification in Economics, Maths, Accounting similar i.e. high degree of numeracy and data modelling • Significant experience leading and providing hands on analytical skills and track record of delivering quality MI and insight within a large, complex organisation. • Deep expertise in Power BI and senior‑level management information, with strong quality assurance capability. • Proven ability to convert complex data into clear, commercially focused insight for senior decision‑makers. • Strong understanding of data governance, controls, quality management and lineage. • Confident operating at senior leadership level, influencing, advising and constructively challenging. Desirable • Experience within workplace, property, facilities management, operations or corporate environments. • Familiarity with enterprise platforms (e.g. ServiceNow, workforce, FM or operational systems). • Experience supporting business case development, benefits tracking or financial‑linked analysis. • Experience providing senior oversight of AI‑enabled analytics, automation or decision‑support tools within a regulated or complex environment. • SQL, Python or equivalent analytical tooling. Leadership & Behavioural Capabilities • Able to simplify complexity and focus stakeholders on what matters most. • Strong problem solving skills and ability to present solutions in clear, well presented documents pitched appropriately for the intended audience • Demonstrates strong judgement, attention to detail and commitment to quality and control. • Collaborative, credible and effective across functional and geographic boundaries. • Proactive, structured and resilient; comfortable operating in ambiguity. • Role‑models M&G values and builds trust with colleagues, partners and stakeholders. Work Level: Manager / Expert Recruiter: Matt Campbell Close Date: 15th April 2026 What we offer: At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include: • As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work. • Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. • Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture. • Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind. To explore more about life at M&G and our full benefits offering, visit Life at M&G We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com