Identity Governance Assurance Support Engineer

About the Role We are looking for an Identity Governance Assurance (IGA) Support Engineer to join the Identity & Access Management (IAM) Lab within the Chief Security Office. In this role, you’ll support and enhance the Group’s IGA tooling across Oracle Identity Manager (OIM) and SailPoint IdentityIQ platforms. You will be part of a collaborative, inclusive, and security-focused team dedicated to delivering excellent IAM solutions.Key Responsibilities • Provide operational support, administration, and maintenance for Oracle Identity Manager (OIM) and SailPoint IdentityIQ. • Troubleshoot and resolve issues related to identity lifecycle management, access provisioning, integrations, and platform performance. • Monitor health, performance, and logs for IAM platforms, identifying risks and implementing root cause fixes. • Collaborate closely with engineering, security, application, and transformation teams to ensure seamless identity governance. • Support organisational change activities, including testing, documentation, validation, and coordinating deployment schedules. • Develop and maintain user documentation, knowledge base articles, and operational runbooks. • Ensure all IAM operations align with internal security policies, regulatory requirements, and industry best practices.Required Skills & Experience • Strong hands-on experience supporting OIM (Oracle Identity Manager) and/or SailPoint IdentityIQ in large-scale enterprise environments. • Deep understanding of identity lifecycle management, access certification, and RBAC (Role-Based Access Control). • Experience with directory services such as LDAP and Active Directory. • Knowledge of identity & access protocols: SAML, OAuth, OpenID Connect. • Strong troubleshooting capabilities, including log analysis and root cause investigation. • Excellent communication and documentation skills. • Proactive mindset with a focus on operational stability and continuous improvement. • Strong teamwork and stakeholder collaboration skills.Preferred / Nice-to-Have Skills • Experience integrating cloud applications (Azure AD, Workday, ServiceNow) with IAM platforms. • SQL experience for data analysis and reporting. • Exposure to OIM customizations (event handlers, adapters, scheduled tasks). • Familiarity with ITIL processes and tools such as ServiceNow. • Understanding of regulatory and compliance frameworks (SOX, GDPR). • Knowledge of federation technologies and security tools such as ADFS, LDAP, OAuth, SAML, CyberArk.