Incidents Business Analyst

Company Description • Katalyst Healthcares & Life Sciences is hiring entry level candidates for several positions for contract research in Clinical trials of drugs, biologics and medical devices. • We have a few immediate job opportunities available in Drug Safety and Pharmacovigilance and Clinical Research field. We work with University hospitals, pharmaceutical companies and recruiting partners. Job Description Overview: We are seeking a skilled and proactive IT Incident & Service Management Analyst to support application incident escalations, trend analysis, and service operations in a remote environment. This role requires a strong background in incident management, regulatory awareness, and cross-functional communication. While open to all industry backgrounds, prior experience with Sanofi's Digital IT department is strongly preferred. Responsibilities: • Manage and respond to application incident escalations. • Analyze incident trends and recommend preventive measures. • Support compliance with regulatory, data privacy, and cybersecurity standards. • Collaborate with internal teams to ensure timely resolution of incidents. • Document and improve incident and service management processes. • Contribute to application lifecycle activities (e.g., system retirement). • Use tools such as MS Office 365, SharePoint, Teams, and Zoom for communication and documentation. Requirements: • AA Degree: More years of experience or higher education is acceptable. • Minimum of 6+ years' experience in similar role. • Previous incident management experience. • General knowledge/ experience with compliance, regulatory, data privacy, and cybersecurity requirements. • Previous experience responding to escalation requests, application incident escalations. • Previous experience analyzing incident trends. • MS Office, share point, teams, zooms, Office 365. Nice to have skills: • Experience in incident and service management. • Application life cycle, retiring systems, etc. • ServiceNow, Jira experience is a plus. Additional Information All your information will be kept confidential according to EEO guidelines.