Incidents Business Analyst

Job Description We are seeking a skilled and proactive IT Incident & Service Management Analyst to support application incident escalations, trend analysis, and service operations in a remote environment. This role requires a strong background in incident management, regulatory awareness, and cross-functional communication. While open to all industry backgrounds, prior experience with Sanofi's Digital IT department is strongly preferred. Responsibilities • Manage and respond to application incident escalations • Analyze incident trends and recommend preventive measures • Support compliance with regulatory, data privacy, and cybersecurity standards • Collaborate with internal teams to ensure timely resolution of incidents • Document and improve incident and service management processes • Contribute to application lifecycle activities (e.g., system retirement) • Use tools such as MS Office 365, SharePoint, Teams, and Zoom for communication and documentation • Requirements: • AA Degree; More years of experience or higher education is acceptable • Minimum of 6+ years' experience in similar role • Previous incident management experience • General knowledge/ experience with compliance, regulatory, data privacy, and cybersecurity requirements. • Previous experience responding to escalation requests, application incident escalations. • Previous experience analyzing incident trends • MS Office, share point, teams, zooms, Office 365 • Nice to have skills: • Experience in incident and service management • Application life cycle, retiring systems, etc. • ServiceNow, Jira experience is a plus