Information Technology Business Analyst

Job Title: IT Business Analyst - Intermediate – VF Duration: 12 Months + Payrate : 70$/ hr on W2 Location: Columbus, OH 43215-2561 United States Only W2 Qualifications The role is a combination of IT Analyst (lightly) and IT Business Analyst The key experience interests are: IT Business Analyst – • Requirement gathering (Certifications in CBAP would be a plus) • Tracing requirements to test cases • Leading meetings in a very organized manner • Critical thinking / problem skills • Customer relationship experience and vendor relationship experience. IT Analyst • Customer relationship building • Managing service partners to application support SLAs • Reporting to customers status of portfolio • Number of apps • Incident status • Health of environment • Roadmap collaboration • Critical thinking / problem skills Required Qualifications for Position • Bachelor’s Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts • 3 - 4 years’ experience in application, services or application analysis, deployment and support • Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager • Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions • Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly • Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis • Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills • Willing to travel to NiSource business unit or Service Provider locations, as needed • NiSource business operations knowledge • 2+ year’s experience working with support vendors and a software support environment • Knowledge of ITIL processes and metrics Lead Analyst: Demonstrated experience in leading software implementation requirement gathering sessions, documentation of Business, Functional and Nonfunctional requirements. Excellent written and verbal communication • Understands Project Management Fundamentals (PMP certification is a plus) • Proven track record in leading successful delivery of technical projects • Can work independently in multiple functional domains