Information Technology Business Analyst

About Newo.ai Newo.ai is the #1 builder of Voice AI agents—AI Receptionists and Sales solutions—for restaurants, dental practices, cleaning services, HVAC companies, and millions of small and mid-sized businesses, as well as call centers and solopreneurs. We’re looking for a detail-oriented and proactive Business Analyst to join our growing team and help bridge the gap between business needs and technical solutions. Key Responsibilities • Collaborate with stakeholders to gather, document, and analyze business requirements. • Translate business objectives into clear functional and technical specifications for the development team. • Facilitate workshops, interviews, and brainstorming sessions with users, product managers, and engineers. • Map and improve business processes, identifying opportunities for efficiency and scalability. • Prepare user stories, acceptance criteria, and workflows in collaboration with the Product Owner. • Support the QA team by clarifying requirements and assisting in test planning. • Monitor solution implementation to ensure alignment with requirements and user expectations. • Prepare reports, dashboards, and presentations to communicate insights and progress to management. Requirements • Bachelor’s degree in Business, Computer Science, Information Systems, or a related field (Master’s is a plus). • 4+ years of experience as a Business Analyst (preferably in software development or startups). • Strong understanding of Agile/Scrum methodologies. • Experience with tools such as YouTrack, Jira, Confluence, Trello, or similar. • Excellent analytical, problem-solving, and communication skills. • Ability to work effectively in a fast-paced, dynamic environment with minimal supervision. Knowledge of data analysis, SQL, or BI tools is a plus. What We Offer • Growth: Be part of a rapidly scaling company at the forefront of AI innovation • Autonomy: Broad decision-making authority with supportive leadership • Mission: Help democratize AI technology for millions of small and mid-sized businesses worldwide