Information Technology Business Analyst

We are seeking a senior Technical Business Analyst to lead a high-visibility strategic initiative evaluating our enterprise Smartsheet ecosystem and broader productivity platform landscape. This role is responsible for conducting a comprehensive technical and functional assessment of our current environment to determine the optimal path forward: renewal, consolidation into internal tools, or migration to a new external vendor. The outcome of this work will directly inform executive decision-making and long-term technology strategy ahead of our 2027 planning horizon. This is not an administrative role. It is a strategic evaluation and platform architecture assessment role with cross-functional and executive exposure. Key Responsibilities 1. Enterprise Discovery & Environment Audit • Perform a comprehensive audit of all Smartsheet workspaces, teams, and governance structures. • Catalog workflows, automation rules, cross-sheet formulas, and integrations (e.g., DataShuttle, Bridge, Dynamic View, Control Center, Pivot). • Assess architectural complexity, scalability, data integrity, and risk exposure. • Differentiate mission-critical business requirements from non-essential feature usage. 1. Internal Capability & Gap Analysis • Map validated business requirements against the internal productivity tool stack. • Identify consolidation opportunities and assess functional limitations. • Evaluate feasibility, effort, cost implications, and long-term sustainability. • Highlight material feature gaps and operational risk considerations. 1. External Vendor Evaluation & RFI Support • Partner with Procurement to design and execute a structured RFI process. • Translate business and technical requirements into evaluation criteria. • Assess vendors across capability alignment, integration complexity, governance maturity, scalability, and total cost of ownership. • Develop comparative scoring models and cost-benefit analyses. 1. Strategic Recommendation & Roadmap Development • Deliver a data-driven executive recommendation supported by structured analysis. • Outline renewal or migration pathways with risk mitigation strategies. • Develop a phased roadmap aligned to a 2–3 year lifecycle horizon. • Ensure implementation viability before the 2027 decision deadline. Required Qualifications Technical Expertise • 4+ years of enterprise-level Smartsheet architecture and administration experience. • Deep proficiency with Control Center, Pivot App, Dynamic View, Bridge, DataShuttle, and complex cross-sheet formulas. • Strong understanding of automation design, workspace governance, and data architecture principles. Analytical & Strategic Capability • Demonstrated experience conducting gap analyses between business requirements and software capabilities. • Experience supporting or leading SaaS vendor evaluations (RFI/RFP). • Ability to develop structured scoring frameworks and cost-benefit models. • Experience preparing executive-level recommendation materials. Stakeholder & Influence Skills • Proven ability to engage cross-functional stakeholders across technical and non-technical teams. • Skilled at translating functional needs into technical requirements. • Strong facilitation, documentation, and executive presentation capabilities. Strategic Planning Experience • Experience in multi-year software lifecycle planning (2–3 year horizon). • Ability to evaluate long-term scalability, vendor risk, and platform sustainability. Impact of the Role This position will shape our enterprise productivity strategy and influence critical investment decisions. The successful candidate will combine technical depth, analytical rigor, and strategic foresight to deliver a defensible, data-backed path forward.