Information Technology Service Management Consultant

Position: ServiceNow Developer Location: Remote Duration: Long Term Contract Company Profile: VLink, founded in 2006, is a leading global provider of software engineering services with next-gen technologies and best-in-class talent. Our Headquarters are in the U.S, and we have offices in 7+ countries from North America-Europe to APAC, with expansion plans in the Middle East. With over 1,000 employees working globally, VLink has helped SMBs, and large enterprises achieve their business goals, and gained the trust of Fortune-250 companies. VLink is ‘Great Place to Work® Certified™' and has been a consistent winner as- Best Places to Work in CT. Trust, collaboration, and accountability are the three elements that are at the core of VLink’s work culture. We value our professionals, providing comprehensive benefits and the opportunity for growth. Your future duties and responsibilities: We are seeking a ServiceNow Developer/Engineer experienced in implementing Field Service Management (FSM) and Customer Service Management (CSM) modules. The ideal candidate will have a strong understanding of ServiceNow's out-of-the-box (OOB) capabilities, with a disciplined approach of customizing only when pre-approved and justified. This role will be responsible for designing, configuring, and maintaining FSM and CSM applications, ensuring alignment with platform governance, best practices, and business objectives. • Deliver FSM and CSM module implementations, emphasizing OOB functionality. • Partner with business and technical stakeholders to translate requirements into scalable ServiceNow solutions. • Perform fit-gap analysis to determine configuration vs. customization needs, ensuring all customizations are formally approved. • Develop, configure, and maintain ServiceNow components such as Flows, UI Policies, Business Rules, Client Scripts, and Integrations. • Work with ServiceNow Architects and the Platform Owner to enforce development standards, governance, and reusability. • Create and maintain technical documentation, including design specifications, test plans, and deployment instructions. • Provide technical leadership and mentoring to junior developers. • LetEnsure system performance, scalability, and maintainability across implemented solutions. Required qualifications to be successful in this role: • 5+ yrs of ServiceNow development experience, including implementing FSM and CSM. • Proven record of delivering OOB-first ServiceNow implementations. • Strong understanding of ServiceNow architecture, scripting (JavaScript/Glide), and integration approaches (REST/SOAP, MID Server). • Experience with Flow Designer, Integration Hub, and Scoped Applications. • Knowledge of ServiceNow security, ACLs, and roles. • Excellent problem-solving, analytical, and stakeholder engagement skills. Certifications: • ServiceNow Certified System Administrator (CSA) – required. • Implementation Specialist – CSM or FSM – preferred. Preferred Skills: • Experience in Agile / DevOps delivery environments. • Knowledge of ITSM, ITOM, or other ServiceNow modules. • Experience using Automated Test Framework (ATF). • ServiceNow Certified Application Developer (CAD) certification preferred. Key Attributes: • OOB Champion: Advocates for configuration over customization. • Governance-Minded: Adheres to approval processes and design standards. • Collaborative Leader: Works cross-functionally to deliver business value. • Continuous Improver: Always seeking optimization and platform maturity. Equal Employment Opportunity (EEO) Statement VLink is an equal opportunity employer committed to fostering an inclusive environment where diversity is celebrated. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is contingent upon successful completion of a background check. Applicant information will be handled in accordance with VLink's privacy policy. Thanks & Regards, Manish Prabhakar manish.prabhakar@vlinkinfo.com