Infrastructure Support Engineer (contract)

At BNY, our culture allows us to run our company better and enables you to grow and succeed. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. Job Summary BNY is seeking a Linux Systems Administrator to support production infrastructure within a private cloud and data analytics environment serving financial services clients. This role focuses on hands-on system administration, data center support, incident response, and operational maintenance across Linux and Windows environments. This role is based in Pittsburgh, PA with a hybrid schedule requiring at least two days onsite per week, with additional onsite presence as needed. Standard working hours of 9:00 AM – 5:00 PM ET, with occasional weekend support required. Key Responsibilities - Linux & Windows Administration: Perform OS installation, configuration, patching, and security hardening across Linux and Windows environments. Support performance tuning, system troubleshooting, and backup/restore validation. - Production Support & Incident Response: Provide hands-on support for production systems, including real-time incident triage, log and metric analysis, and execution of runbooks to restore service and reduce MTTR. - Data Center Operations: Support rack and stack activities, cable management, hardware diagnostics, and vendor coordination (RMA). Assist with power and connectivity checks and basic infrastructure troubleshooting. - Monitoring & Alert Response: Respond to system alerts, investigate performance issues, and utilize internal documentation and tools to identify and resolve root causes. - Preventative Maintenance: Conduct system health checks, assist with firmware upgrades, and support capacity planning and disaster recovery (DR) testing activities. - Change Management & Documentation: Participate in change management processes (RFCs), document procedures, support audit requirements, and maintain accurate asset and system records. - Collaboration & Escalation: Work closely with senior engineers and SMEs to escalate complex issues and ensure timely resolution. Communicate effectively with internal stakeholders during incidents. - Automation & Continuous Improvement: Support basic automation efforts using scripting tools (Python, Bash, Ansible) and explore emerging technologies such as AI-assisted operational tools. Qualifications - 2+ years of experience in Linux and/or Windows system administration - Basic to mid-level experience supporting production environments - Familiarity with VMware virtualization technologies - Strong troubleshooting skills across OS, hardware, and infrastructure issues - Ability to follow runbooks and operational procedures in high-pressure environments - Strong attention to detail and ability to work with system logs, alerts, and documentation - Excellent communication skills and willingness to collaborate and ask questions - Ability to work occasional weekends and adapt to changing operational demands - Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience) Preferred Experience - Experience with scripting or automation tools (Python, Bash, Ansible) - Exposure to cloud platforms (e.g., Azure) - Basic understanding of data center operations (rack/stack, cabling, power distribution) - Familiarity with monitoring tools and incident management processes - Exposure to AI-assisted tools (e.g., Copilot, Windsurf, similar technologies) - Experience within financial services or other high-availability environments Why Join Us This role offers the opportunity to join a highly collaborative production support team responsible for critical infrastructure supporting financial services clients. You will gain hands-on experience across systems administration, data center operations, and cloud environments while being mentored by experienced engineers. This is an excellent opportunity for someone early in their career looking to grow into a more advanced infrastructure or cloud engineering role. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here’s a few of our recent awards: America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Pay Rate Range 33.6 - 42 USD hourly Additional Notes Applications will be accepted on an ongoing basis. This posting is for a contract assignment with Tundra Technical Solutions to provide services to Bank of New York (BNY). Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly. Benefits Information Optional benefits offering include medical, dental, vision and retirement benefits via Tundra Technical Solutions.