IT Service Management Engineer

Join our team as an IT Service Management Engineer to drive innovation and efficiency in IT service delivery. This dynamic role offers the chance to make a meaningful impact within a supportive and collaborative environment. Responsibilities • Design and implement IT service management solutions aligned with organizational goals. • Collaborate with stakeholders to streamline workflows and develop creative solutions. • Automate processes to boost efficiency and scalability. • Provide guidance and training to IT staff and end-users on ITSM best practices. • Analyze key performance indicators to identify areas for improvement. • Mentor junior team members and offer technical expertise. • Occasionally provide support outside regular hours as part of the on-call rotation. Skills • Minimum of three years' experience in IT service management. • Proficiency in ITSM tools such as Team Dynamix, Jira, or ServiceNow. • Strong analytical and problem-solving abilities. • Excellent communication skills for engaging with diverse groups. • Experience in automating workflows and optimizing processes. Preferred Skills • Expertise in managing configuration management databases (CMDB). • Familiarity with hybrid infrastructure environments, including cloud and on-premises systems. • Basic SQL skills for data analysis and report generation. • Knowledge of DevOps practices and tools. We are committed to fostering a diverse, equitable, and inclusive workplace where every individual is valued and empowered to contribute their unique perspectives and experiences. Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview. Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $37 - $71 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.