JAMF Subject Matter Expert

• • • Hybrid, 3 days onsite, 2 days remote • • • • • • We are unable to sponsor as this is a permanent full-time role • • • A financial firm is looking for a JAMF Subject Matter Expert. The SME will own the design, deployment, and lifecycle fo the JAMF environment. Responsibilities: • Serve as primary Subject Matter Expert (SME) for Jamf Pro; own design, deployment, and lifecycle management of the Jamf environment. • Document Jamf architecture and network security flows. • Ensure user requirements are documented and traceable to implemented solutions. • Lead Phase 1 deployment of Jamf-managed MacBook devices as part of the VDI replacement initiative. • Produce weekly endpoint performance reports covering device health, patch compliance, software utilization, and user behavior trends. • Provide Tier 3 support for Jamf Pro and escalate issues as needed. • Collaborate with the Help Desk to automate solutions and create self-service quick fixes. • Package and deploy applications to macOS endpoints using Jamf Pro. • Configure and administer Jamf Connect, Jamf Protect, Jamf Infrastructure Manager, and Jamf ADCS Connect. • Manage Jamf integrations with SSO, LDAP, Cloud Identity Providers, and SMTP. • Build custom scripts and solutions to manage all MacBook devices. • Proactively maintain macOS, Jamf, and software deployment updates including vulnerability remediation. • Troubleshoot application installation, performance, and runtime issues within the macOS environment. • Drive meetings with Business, IT, and Security Leaders to develop requirements and communicate environmental changes. • Drive automation of processes in the end user experience space. • Document changes, policies, procedures, and configurations. Qualifications: • Bachelor of Science in Computer Science or related degree, or equivalent experience. • 5+ years of experience in a desktop engineering or end user experience role. • 3+ years of experience with Jamf Pro in an enterprise environment. • Jamf 400 Certification preferred. • Bash scripting and Jamf API experience required. • In-depth knowledge of Jamf Pro including Jamf Connect, Jamf Protect, Jamf Infrastructure Manager, Jamf ADCS Connect, and integrations with SSO, LDAP, Cloud Identity Providers, and SMTP. • Up-to-date knowledge of Apple macOS best practices. • 3+ years managing macOS endpoints in an enterprise environment using Jamf Pro. • Experience deploying and packaging applications for macOS endpoints. • Desktop application troubleshooting on macOS.