L1 & L2 Engineer

Role : L1 & l2 engineer. Contract : 6+ Months Location : Phoenix AZ ( Onsite ) Responsibilities: Level 1 (L1) Support: Provide first-line support for IT infrastructure issues, including desktop, network, and server troubleshooting. Respond to service requests and incidents via ticketing systems, email, and phone. Perform basic troubleshooting for hardware, operating systems, and applications. Assist users with software installations, configurations, and basic network connectivity. Document resolutions and maintain knowledge base articles for common issues. Level 2 (L2) Support: Handle escalated technical issues from L1 support, performing deeper troubleshooting. Administer and support servers, network devices, and IT security components. Analyze logs and diagnostic data to identify and resolve complex technical problems. Collaborate with vendors and service providers for issue resolution. Perform routine maintenance, patching, and upgrades on IT infrastructure. Support virtualization, cloud services, and backup management. Required Skills & Qualifications: Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience). 2+ years of experience in IT support (L1/L2 level). Proficiency in Windows/Linux operating systems and desktop troubleshooting. Basic networking knowledge (LAN/WAN, VPN, TCP/IP, DHCP, DNS). Experience with Active Directory, Office 365, and enterprise applications. Familiarity with virtualization (VMware, Hyper-V) and cloud platforms (AWS, Azure) is a plus. Strong problem-solving skills and the ability to work under pressure. Good communication and customer service skills. Job Type: Contract Pay: $76,343.06 - $91,940.03 per year Work Location: In person