Lead Business Analyst – P&C Insurance Systems

Title: Principal Business Analyst – Billing & Payments Platforms Location: Remote W2 Contract position Visa independent consultants required Summary: • Production Support （initial focus） clean up and new incident handling, Jira/Service Now ticket management, and reconciliation correction coordination. • Analyze complex business needs and processes, document detailed requirements, assess feasibility/costs, and recommend optimal solutions based on performance analysis and industry research. • Lead and manage projects, coordinate cross-functional activities, and drive problem resolution to meet customer expectations. • Design and oversee release testing (test strategies, cases, monitoring) and review/approve system behavior to ensure alignment with business objectives. • Communicate and train stakeholders （internal and external）, prepare user documentation and communication plans, and provide technical/user support as needed. Qualifications: • 12+ years’ experience as a Business Analyst, Product Analyst, Technical Analyst, Systems Analyst, or similar role; experience in P&C billing, payments, policy integration, or finance systems preferred. • Proven ability to write clear requirements, user stories, and acceptance criteria. • Experience supporting cross functional delivery with engineering and operations (requirements to deployment). • Strong analytical skills with experience using data to inform priorities and measure outcomes (SQL, Excel, or BI tools). • Excellent written and verbal communication skills; comfortable engaging stakeholders at multiple levels. • Familiarity with Agile practices and backlog management. Preferred qualifications: • Experience with legacy system rationalization, migration planning, or integration mapping. • Knowledge of insurance billing platforms or payments integrations (OneInc, CollectOne, Adyen).