Lead Data Analyst

Job Title: Ivanti Administrator / Ivanti Tool Specialist Location: [City, State, Country] Reporting to: [Manager / Team Lead] Employment Type: Full-time About Us: We are a dynamic [industry] organisation committed to delivering excellent IT service management and endpoint solutions. We are looking for a skilled professional to manage our Ivanti platform, streamline operations, and ensure optimal endpoint and IT asset/service workflows. Key Responsibilities • Deploy, configure, administer and maintain the Ivanti platform (modules such as ITSM, ITAM/Asset Management, UEM/Endpoint Management, Patch Management) • Design and implement workflows, business rules, dashboards and reports within Ivanti to support service-management operations • Provide first- and second-line support for incidents, service-requests and change-requests raised via Ivanti; ensure SLA targets are met • Collaborate with cross-functional teams (Service Desk, Infrastructure, Security, Application teams) to integrate Ivanti with other systems (e.g., CMDB, Active Directory, ticketing tools) • Monitor system health, perform regular maintenance tasks (patches, upgrades, housekeeping) and ensure data integrity & security in the Ivanti environment • Provide training and documentation to IT staff and end-users on Ivanti processes and features • Analyse metrics and KPIs to identify process bottlenecks and drive continuous improvement in service delivery via Ivanti • Support major incident, problem and change management processes leveraging Ivanti capabilities • Ensure compliance with internal policies and external standards (e.g., ITIL practices, audit requirements) in how Ivanti is used Required Skills & Qualifications • Bachelor’s degree in Computer Science, Information Technology or related field (or equivalent experience) • Proven experience (e.g., 2-5 years) administering Ivanti or a similar enterprise ITSM / endpoint management toolset • Strong knowledge of IT service-management processes (Incident, Problem, Change, Request, Service Catalog) and ideally ITIL certified / familiar • Good understanding of endpoint management practices: patching, configuration management, software deployment, UEM concepts • Solid scripting / automation skills (PowerShell, Python, etc) and experience integrating systems via APIs or using web services would be a plus • Excellent analytical and problem-solving skills, ability to interpret metrics and drive improvements • Strong communication and collaboration skills; experience working with global teams and stakeholders • Flexible to work in support/maintenance windows if needed (especially for upgrades/patching) Preferred / Advantageous • Experience with Ivanti modules such as Service Manager, Endpoint Manager, Asset Manager, Patch for Windows/Mac/Linux • Familiarity with CMDB, configuration management, hardware/software asset lifecycle management • Knowledge of security-compliance frameworks (e.g., ISO 27001, GDPR) and how endpoint/asset management supports them • Experience working in a global-ESM (Enterprise Service Management) environment • Previous exposure to cloud-based deployment of Ivanti or hybrid-on-prem architectures What We Offer • Dynamic, collaborative work-environment with opportunities for growth and skill-development • Exposure to cutting-edge endpoint, asset and service-management practices • Competitive salary and benefits package [customise as needed] • [Optional: Remote/hybrid working opportunities, training & certification support, employee-wellness programmes]