Learning Analytics & Reporting Manager

Job Type: Contract Experience Level: 3–5 Years About The Role Our client, a Big 4 Consulting Firm, is seeking a Content Vendor Catalog Manager to join their Learning & Development (L&D) Content Services function. This role operates at the intersection of the enterprise content vendor ecosystem, data analytics, technology enablement, and stakeholder management — ensuring alignment with business priorities and learner needs. Key Responsibilities Catalog & Data Management • Manage content catalog by applying library science principles, including taxonomy, classification, skills-to-framework mapping, and metadata standards. • Coordinate with vendors to intake and update content catalogs at established cadences; troubleshoot catalog, data, and course issues as they arise. • Apply deep knowledge of regulatory bodies such as NASBA (CPEs) and State Bar Association (CLEs). • Conduct research, data entry, and writing, with demonstrated skills in data analysis, wrangling (manipulation and standardization), visualization, and storytelling. Reporting & Analytics • Maintain recurring reporting cadences with stakeholders, including quarterly updates, year-in-review presentations, and line-of-service deep dives. • Normalize and segment usage data by headcount, staff level, and vertical to produce per-capita metrics and actionable insights for stakeholders. Technology & Automation • Design, build, and maintain course usage dashboards, automated workflows, and lightweight applications using Power Platform tools (Power BI, Power Apps, Power Automate), with a focus on self-service accessibility for stakeholders. • Explore, implement, and create AI-powered solutions to streamline operations, auto-generate insights from learning data, and develop template prompts for stakeholder analyses. • Apply AI-driven solutions to ad hoc process administration, driving efficiency, accuracy, and improved stakeholder experience. Program & Vendor Operations • Drive vendor onboarding/offboarding implementations and large-scale catalog migrations. • Troubleshoot data and learner issues. • Understand overall program and learning objectives and how individual tasks support them. General Expectations • Multi-task proactively, solving issues and problems in real time. • Maintain high attention to detail and quality. • Proofread and edit materials for accuracy and clarity. • Manage workloads based on client timelines and quality requirements. • Think critically about tasks and provide suggestions on how to improve processes when needed. • Collaborate with the team, asking for and providing help when needed. • Adapt to ad hoc requests in addition to daily tasks with agility. • Create innovative ideas and solutions to support the development of learning materials. Qualifications & Requirements Competencies • Client service mindset with high responsiveness to stakeholder, vendor, and learner needs. • Ability to manage multiple priorities simultaneously. • Strong presence and communication skills. • Strong project management skills. • Self-sufficient with strong initiative and willingness to learn. Technical Skills • Strong knowledge of Microsoft 365 applications and cloud-based tools, including Excel, Word, PowerPoint, Outlook, Teams, SharePoint, and OneDrive. • Proven ability to design and build solutions using Power BI (including Power Query), Power Apps, and Power Automate — such as dashboards, automated workflows, and lightweight applications. • High proficiency in Excel, including formulas, pivot tables, data manipulation, and reporting. • Experience managing and synthesizing multiple large data sets to create normalized charts and data sets. • Workday/HR data familiarity. • Data-driven storytelling and strong analytical skills. Experience & Education • Ability and experience in managing people. • Experience in a professional services firm or equivalent. • 3–7 years of training and development experience. • High school diploma required; bachelor’s degree preferred.