Life Sciences COTS Application Support - Lorenz

Job Title: Life Sciences COTS Application Support - Lorenz Location: Foster City, CA Common COTS Tools CTMS – Clinical Trial Management Systems: • Medidata Rave CTMS • Oracle Siebel CTMS • Veeva Vault CTMS EDC – Electronic Data Capture: • Medidata Rave EDC • Oracle InForm • Castor EDC eTMF – Electronic Trial Master File: • Veeva Vault eTMF • PhlexEview TMF • Wingspan eTMF eCOA / ePRO – Patient Outcome Tools: • Medidata Patient Cloud • YPrime • IQVIA eCOA IVRS/IWRS – Randomization / Drug Supply: • 4G Clinical RTSM • Signant Health • Oracle IWR Educational Qualification • : Any Bachelor's Degree Experience Range: 6+ years Primary (Must have skills) • 6+ years of experience in • • COTS application support • • , preferably in life sciences or healthcare.4+ years of experience Submission Publishing System (Lorenz), GFAP and Peripheral Systems/Software4+ yrs of experience of ITIL processes and incident/change/problem management.4+ yrs of experience on basic SQL, scripting, or data interfaces is a plus.3+ yrs of experience in GxP-compliant systems and validation documentation.3+ yrs of experience with COTS various platforms like Lorenz or Data Governance Suite of product and related platform Key technical skills :- Provide • • technical support and maintenance • • for COTS applications used in life sciences operations (e.g., clinical trial management, lab systems, regulatory compliance tools).- Strong experience with Lorenz (Submission Publishing System), GFAP, and supporting systems/software.- Troubleshoot and resolve application issues, ensuring minimal disruption to business processes.- Collaborate with vendors and intern+C6al stakeholders to manage upgrades, patches, and configuration changes.- Document support procedures, known issues, and resolutions in a structured knowledge base.- Participate in • • validation and compliance activities • • (e.g., GxP, 21 CFR Part 11) as required.- Engage in • • cross-training and upskilling • • on new COTS platforms relevant to the life sciences domain.- Support integration efforts between COTS systems and enterprise platforms (e.g., ERP, data warehouses).- Experience with C6COTS various platforms like Lorenz or Data Governance Suite of product and related platform Communication Skills:Communicate effectively with internal and customer stakeholdersCommunication approach: verbal, emails and instant messagesInterpersonal Skills:Strong interpersonal skills to build and maintain productive relationships with team membersProvide constructive feedback during code reviews and be open to receiving feedback on your own code.Problem-Solving and Analytical Thinking:Capability to troubleshoot and resolve issues efficiently.Analytical mindset.Task/ Work UpdatesPrior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps.Provides regular updates, proactive and due diligent to carry out responsibilities. Expected Outcome We are looking for a proactive and technically skilled • • COTS Support Engineer • • with 6+ years of experience supporting commercial off-the-shelf (COTS) applications in the • • Life Sciences domain • • . The ideal candidate will have a strong foundation in application support and a keen interest in expanding their expertise across new COTS platforms used in pharmaceutical, biotech, or clinical research environments. Good experience with Lorenz (Submission Publishing System), GFAP, and supporting systems/software. Job Types: Full-time, Contract Pay: $87,613.38 - $160,000.00 per year Work Location: In person