LMS Administrator II

We're looking for an LMS Administrator who's equally comfortable in a system configuration screen and a business requirements conversation. This role goes beyond platform upkeep. You'll work directly with stakeholders across HR, Learning & Development, Sales Enablement, and Compliance to understand how learning supports their goals, translate those needs into platform capabilities, and continuously sharpen the experience for learners and managers alike. You bring technical depth on Docebo (strongly preferred), but you also know how to ask the right questions, document what you learn, and drive adoption through partnership rather than just administration. Key Responsibilities Business Analysis & Stakeholder Engagement Partner with business stakeholders (HR, L&D, Sales Enablement, Compliance) to gather and document learning platform requirements Facilitate discovery sessions and working meetings to understand current-state workflows and identify gaps the LMS can address Translate business needs into platform configuration decisions, feature rollouts, and training program structures Maintain a prioritized backlog of platform enhancements, balancing stakeholder requests against technical feasibility and platform roadmap Serve as the primary liaison between end users and the platform, ensuring business context drives system decisions, not the other way around Document user stories, acceptance criteria, and process flows to support configuration changes and new feature rollouts LMS Administration & Configuration Administer and maintain the LMS, including system configuration, user roles, permissions, and workflows Manage platform and automated enrollment rules Configure and maintain single sign-on (SSO) and system integrations (HRIS, CRM, content libraries, etc.) Ensure system security, data integrity, and compliance with company policies User Support & Enablement Act as a proactive partner to business users, not just a support resource, helping them get more out of the platform over time Create and maintain admin guides, end-user documentation, and onboarding materials Run enablement sessions and office hours to drive adoption of new features and workflows Troubleshoot system issues and escalate to vendor support as needed Content Management Upload and manage SCORM, AICC, xAPI, and other eLearning formats Test and validate course functionality and user experience Coordinate with instructional designers and subject matter experts to deploy content Maintain compliance training tracking and certification records Reporting & Analytics Create and maintain standard and ad hoc reports on training participation, completion, and effectiveness Build dashboards for leadership and compliance tracking Analyze learning data to surface trends and present insights to business stakeholders in plain language Connect learning metrics to business outcomes, not just completion rates Continuous Improvement Stay current with Docebo updates and new LMS functionality Proactively recommend system enhancements based on stakeholder feedback and usage data Support LMS upgrades, feature releases, and testing initiatives Participate in learning technology strategy discussions and contribute a business perspective, not just a technical one Skills Required Qualifications Bachelor's degree in HR, Education, Business, IT, or related field (or equivalent experience) 2+ years of LMS administration experience Hands-on experience with Docebo (strongly preferred) or another enterprise LMS Demonstrated experience gathering requirements from non-technical business stakeholders and translating them into system configurations or feature decisions Experience managing SCORM/xAPI content Strong reporting skills and experience with LMS analytics tools Experience with SSO, system integrations, and workflow automation Excellent communication skills, including the ability to facilitate meetings, document decisions, and present to varied audiences Comfortable managing a backlog and prioritizing competing requests Preferred Qualifications Experience integrating LMS with HRIS systems (e.g., SAP, SuccessFactors, Oracle) Background or coursework in business analysis, process mapping, or requirements documentation Knowledge of instructional design principles Experience with learning content providers (LinkedIn Learning, OpenSesame, etc.) Familiarity with data visualization tools (Power BI, Tableau, etc.) Experience in compliance-driven environments Education Relevant Degree, and Certification Location: Reston, VA (Remote USA) Pay Rate: $49 - $56.89/hour based on experience and qualifications (W2 Only) Contract: 8+ month Health, dental, vision, 401k (provided minimum eligibility hours are met)