Management Analyst Senior

Date Opened: Thursday, October 30, 2025 12:00 AM Close Date: Thursday, November 06, 2025 12:00 AM Department: Solid Waste Services Department Administrative Support Salary: $75,471.00 - $94,339.00 Commensurate with Experience Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our Guiding Principles Include • Attracting and retaining a skilled and diverse workforce • Valuing teamwork, openness, accountability, productivity, and employee development • Providing all customers with courteous, responsive, accessible, and seamless quality services • Taking initiative to identify, analyze, and solve problems • Collaborating with stakeholders to make informed decisions Summary Solid Waste Services provides residential refuse collection services to nearly 400,000 units in the City of Charlotte with an annual operating budget of over $80M supported by solid waste fees nearing $40M charged to residential units. The Senior Management Analyst is accountable for conducting a broad range of analytical and administrative duties to support Solid Waste Services, including address management, enhancing route efficiency, and ensuring billing accuracy. Utilizes technological resources and databases to research and collect data to be used in department efforts. Documents and conducts all necessary research for department initiatives. Tracks and analyzes transactional data to ensure accuracy and completeness of financial reporting. Performs comparative analyses of fiscal and operational performance data and analyzes financial and statistical data. Provides administrative support in the form of performance reporting, budget projections, and other data analysis to enable the division to achieve successful operational outcomes. Works on budget formulation and consistently monitors expense to allocation performance for the division. Essential Duties & Responsibilities • Supports the operational functions in area of assignment including managing projects and performing quality management, data and trend analysis, business process management, and benchmarking. • Evaluates and develops processes and performs quality assurance audits. • Performs financial analysis including researching contracts, revenue service agreements, invoices, purchase orders, inventory, and other documentation to be used by management. • Examines compliance with contractual obligations and rate of expenditures according to budget and forecasts, assesses service sufficiency, and makes recommendations to ensure City’s project requirements are met. • Performs comparative analyses of fiscal and operational performance data and analyzes and interprets financial and statistical data and operating results. • Serves as a liaison by collaborating and communicating with internal and external entities. • Supports the development and enhancement of existing business processes and continuous improvement strategies. • Conduct in-depth analysis of Solid Waste Services' operational data, processes, and service delivery methods (e.g., address management, route optimization, billing accuracy). • Develop, recommend, and implement new or revised systems, procedures, and policies to improve efficiency, cost-effectiveness, and compliance. • Manage complex analytical projects from initiation to completion, ensuring alignment with departmental and city-wide goals. • Prepare detailed reports, presentations, and dashboards for management, City Council, and other stakeholders, interpreting complex data and trends. • Support the annual budget process through financial modeling, forecasting, and performance metric development. • Provide technical guidance and expertise to staff on data analysis tools, process improvement methodologies, and administrative tasks. • Collaborate with other city departments and external agencies on cross-functional initiatives. • Performs other duties as assigned. Knowledge Of COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES • Modern office procedures, methods, and computer equipment • Relational database structure • Project/process management • Financial management, accounting, project controls, data analysis, and/or process improvement • Principles, concepts, and methodologies of analysis to research, review, interpret, evaluate, and integrate all-source data Skill In • Interpersonal skills necessary to develop and maintain effective and appropriate working relationships • Performing a variety of duties, often changing from one task to another of a different nature • Organization and time management • Critical and strategic thinking • Troubleshooting and problem-solving techniques • Leadership Ability To • Work independently & handle dynamic timelines • Accurately organize and maintain paper documents and electronic files • Maintain the confidentiality of information and professional boundaries • Communicate clearly and concisely in written and verbal communication • Create, edit, and maintain complex data tables, queries, forms, and reports • Serve as liaison for project controls and business needs across the department • Interpret and examine contracts Minimum Qualifications Required Education and Experience • Bachelor’s degree from an accredited college or university in business or public administration • Three (3) years of related work experience in research or analytic work • Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities ADA And Other Requirements Positions in this class typically require: grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions. Physical Requirements • Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time • Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks • Adequate vision, hearing, and speech required Sensory Requirements • Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data • Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain • Comprehensive of written information in work related documents • Ability to hear, understand and distinguish speech Salary Range $75,471.00 - $94,339.00 Annually CONDITIONS OF EMPLOYMENT The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably. How To Apply Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays. For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120. Benefits The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte’s benefits. The City of Charlotte is a drug and alcohol-free workplace.