Marketing Operations Program Specialist

Title: Marketing Operations Program Specialist Industry: Tech Location: Culver City, CA Duration: 6 months (Likely to extend) Responsibilities • Analyze and improve marketing operations, CRM platforms, and escalation processes to drive efficiency, reliability, and scale. • Perform root-cause analysis on CRM and system issues; identify trends, vulnerabilities, and optimization opportunities. • Partner with cross-functional teams to deliver system- and process-level improvements (AI/ML experience a plus). • Develop data analysis methodologies aligned to organizational goals. • Produce weekly and monthly reporting; translate insights into clear, actionable recommendations. Requirements • 3–5+ years in systems analyst, data analyst, or marketing operations analytics roles. • Strong technical experience with marketing CRM platforms (e.g., Salesforce or similar tools). • Proficiency in data wrangling, manipulation, and visualization (SQL, Tableau, or equivalent). • Experience supporting SaaS and subscription-based services at scale. • Proven ability to own analysis end to end and communicate findings to senior stakeholders. Skills • Marketing Operations • Data Analysis • CRM Platforms • SaaS Services • SQL • Tableau • Root-Cause Analysis • Cross-Functional Collaboration • Problem-Solving • Technical Documentation Hourly rate is commensurate with experience and is an estimated range provided by WorkGenius. ref\_id: 7343de64-733d-41cb-8119-0e1f9fbda462