Project Manager USA, Inc.(DBA PM America)
Mass Notification System SME
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a Mass Notification System SME, offering a contract of "unknown length" with a pay rate of "$X/hour." Requires 10+ years in federal cloud solutions, certifications in AWS/Azure/GCP, CISSP/CISM, and expertise in NIST standards and ETL pipelines.
🌎 - Country
United States
💱 - Currency
$ USD
-
💰 - Day rate
Unknown
-
🗓️ - Date
June 1, 2026
🕒 - Duration
Unknown
-
🏝️ - Location
Unknown
-
📄 - Contract
Unknown
-
🔒 - Security
Unknown
-
📍 - Location detailed
Washington, DC
-
🧠 - Skills detailed
#Azure #MS SQL (Microsoft SQL Server) #Batch #GCP (Google Cloud Platform) #"ETL (Extract #Transform #Load)" #API (Application Programming Interface) #REST (Representational State Transfer) #Microsoft SQL #Computer Science #Databases #Data Integrity #Compliance #Quality Assurance #Security #Documentation #Oracle #Microsoft SQL Server #SQL (Structured Query Language) #AWS (Amazon Web Services) #NLP (Natural Language Processing) #Cloud #Storage #Cybersecurity #SQL Server #REST API #Deployment
Role description
Job Title: Mass Notification System SME
Core Responsibilities:
· Responsible for provisioning, configuring, hosting, and maintaining the web-based mass notification system architecture.
· Maintains the production and staging environments within a certified FedRAMP Moderate or High approved cloud data center.
· Designs and tests the robust hardware infrastructure and geographically dispersed active-active nodes across the United States to eliminate single points of failure (SPOF).
· Configures automated physical, utility, and virtual failover routing to ensure continuous operational uptime during equipment failures, power loss, or natural disasters.
· Orchestrates system engineering adjustments to guarantee stable load management for at least 100 concurrent privileged users executing high-stress operations.
· Oversees all technical security engineering, risk management framework (RMF) applications, and federal information security compliance mandates.
· Leads the technical alignment of system documentation, controls, and security artifacts with the five lifecycle phases of NIST SP 800-64 and the Agency’s System Life Cycle (SLC) Handbook.
· Collaborates directly with the Customer’s Emergency Support Section (ESS) staff to complete the formal Assessment and Authorization (A&A) process to get a full Authorization to Operate (ATO).
· Integrates the platform's multi-factor identity infrastructure natively with government-provided Personal Identity Verification (PIV) credentials.
· Deploys "fail-safe" visual isolation gates and dual-authorization verification settings to prevent unauthorized or unintended test messages from being broadcast to the public or FFL holders.
· Manages the secure partition architecture, daily transactional ingestion feeds, and structural data integrity of the mass notification databases.
· Configures and operates at least two distinct, completely segregated database environments to protect data confidentiality across Agency’s divisions.
· Implements secure, encrypted daily data transfer pipelines (FIPS-validated TLS 1.3/SFTP) to ingest data variables from the Microsoft Identity Management System (Employee DB) and another DB.
· Programs and validates intelligent error checking and data deduplication logic to reject double entries during batch synchronizations.
· Code-enforces manual overwrites protection rules so that ad-hoc contact field updates entered manually by authorized operators in the field survive automated daily refreshes.
· Provides data import and export capabilities via standard REST APIs, MS SQL, Excel, and Active Directory formats.
· Operates, tests, and optimizes all spatial geometry, mapping tools, and geocoding components within the application layer.
· Configures spatial geometry interface tools to allow dispatchers to target contacts via radial circles, multi-ring distance bands, irregular polygons, and linear feature buffers.
· Manages the flawless import, processing, and saved storage of ESRI shapefiles (.shp, .shx, .dbf, .prj) and maps them to a unified coordinate datum (WGS 84).
· Establishes real-time ingestion capabilities for custom background map layers, weather data feeds, and chemical plume model raster graphics.
· Enforces strict rooftop-level and point-structure address validation at entry, completely eliminating inaccurate, broad-parcel ZIP code Centroid geocoding practices.
· Programs centrifugal proximity prioritization queues to automatically alert contacts closest to an incident core first, before systematically expanding outward.
· Connects, routes, and maintains direct, high-throughput outbound transmission pipes covering Landline, Cellular, SMS/MMS Short/Long Codes, VoIP, and social media API relays.
· Deploys native, core integrations with the FEMA Integrated Public Alert and Warning System (IPAWS) network endpoints across all major messaging categories (Interop/COG-to-COG, Post NWEM HazCollect, Post EAS, and Post CMAS/WEA) utilizing CAP 1.2 and EDXL-DE protocols.
· Programs and monitors intelligent call-throttling algorithms and local telco exchange limitation detectors to dynamically adjust outbound broadcast pacing.
· Tunes the platform's real-time Answering Machine Detection (AMD) signal filters to deposit clean voicemail audio blocks without clipping.
· Implements the internal, ISO 9001-aligned corporate Quality Control Plan (QCP) to monitor system performance, response timeliness, and client satisfaction.
· Chairs regular, in-depth performance evaluation meetings with the COR to review monthly quality assurance surveillance reports, analyze telemetry trends, and resolve joint concerns.
· Conducts root-cause investigations into any valid, signed customer complaints forwarded by the COR, resolving system or staffing anomalies immediately.
· Authors and submits comprehensive Corrective Action Plans (CAP) defining concrete correction steps and milestones if any performance standard drops below Acceptable Quality Levels (AQL).
· Designs, authors, and distributes permanent written manuals and electronic training materials (searchable PDFs, reference sheets) to support system administrators and privileged users.
· Conducts the mandatory initial deployment training sessions, including at least one comprehensive on-site session for system administrators and four remote webinars for operators.
· Operates the public-safety grade technical support desk on a strict, continuous 24x7x365 schedule to manage trouble tickets and resolve live field user issues at no additional cost to the government.
· Evaluates real-time delivery dashboards, compiles campaign telemetry reports, and processes inbound two-way polling/text responses via Natural Language Processing (NLP) tools for administrative review.
Minimum Qualifications / Education / Certifications:
· Bachelor’s or Master’s degree in Cloud Engineering, Computer Science, Cybersecurity, Information Assurance, or an IT-related field.
· 10+ years of experience designing secure federal enterprise cloud solutions.
· Active certification in AWS, Azure, or GCP Cloud Architecture alongside formal FedRAMP compliance expertise.
· CISSP (Certified Information Systems Security Professional) or CISM certification.
· Microsoft SQL Server Administrator Certification or Oracle Database Professional Certification.
· Professional GISP (GIS Professional) certification or Esri Technical Certification.
· Active CCNP (Collaboration/Voice) or equivalent industry telecommunications certification.
· 7+ years of experience managing complex multi-tenant ETL (Extract, Transform, Load) pipelines for federal customers.
· Deep, practical knowledge of NIST SP 800-53, SP 800-171, CMMC Level 2, and federal ATO lifecycles.
· Specialized experience with SIP trunking, SMS aggregator backbones, CAP 1.2 specifications, and FEMA IPAWS testing procedures.
Job Title: Mass Notification System SME
Core Responsibilities:
· Responsible for provisioning, configuring, hosting, and maintaining the web-based mass notification system architecture.
· Maintains the production and staging environments within a certified FedRAMP Moderate or High approved cloud data center.
· Designs and tests the robust hardware infrastructure and geographically dispersed active-active nodes across the United States to eliminate single points of failure (SPOF).
· Configures automated physical, utility, and virtual failover routing to ensure continuous operational uptime during equipment failures, power loss, or natural disasters.
· Orchestrates system engineering adjustments to guarantee stable load management for at least 100 concurrent privileged users executing high-stress operations.
· Oversees all technical security engineering, risk management framework (RMF) applications, and federal information security compliance mandates.
· Leads the technical alignment of system documentation, controls, and security artifacts with the five lifecycle phases of NIST SP 800-64 and the Agency’s System Life Cycle (SLC) Handbook.
· Collaborates directly with the Customer’s Emergency Support Section (ESS) staff to complete the formal Assessment and Authorization (A&A) process to get a full Authorization to Operate (ATO).
· Integrates the platform's multi-factor identity infrastructure natively with government-provided Personal Identity Verification (PIV) credentials.
· Deploys "fail-safe" visual isolation gates and dual-authorization verification settings to prevent unauthorized or unintended test messages from being broadcast to the public or FFL holders.
· Manages the secure partition architecture, daily transactional ingestion feeds, and structural data integrity of the mass notification databases.
· Configures and operates at least two distinct, completely segregated database environments to protect data confidentiality across Agency’s divisions.
· Implements secure, encrypted daily data transfer pipelines (FIPS-validated TLS 1.3/SFTP) to ingest data variables from the Microsoft Identity Management System (Employee DB) and another DB.
· Programs and validates intelligent error checking and data deduplication logic to reject double entries during batch synchronizations.
· Code-enforces manual overwrites protection rules so that ad-hoc contact field updates entered manually by authorized operators in the field survive automated daily refreshes.
· Provides data import and export capabilities via standard REST APIs, MS SQL, Excel, and Active Directory formats.
· Operates, tests, and optimizes all spatial geometry, mapping tools, and geocoding components within the application layer.
· Configures spatial geometry interface tools to allow dispatchers to target contacts via radial circles, multi-ring distance bands, irregular polygons, and linear feature buffers.
· Manages the flawless import, processing, and saved storage of ESRI shapefiles (.shp, .shx, .dbf, .prj) and maps them to a unified coordinate datum (WGS 84).
· Establishes real-time ingestion capabilities for custom background map layers, weather data feeds, and chemical plume model raster graphics.
· Enforces strict rooftop-level and point-structure address validation at entry, completely eliminating inaccurate, broad-parcel ZIP code Centroid geocoding practices.
· Programs centrifugal proximity prioritization queues to automatically alert contacts closest to an incident core first, before systematically expanding outward.
· Connects, routes, and maintains direct, high-throughput outbound transmission pipes covering Landline, Cellular, SMS/MMS Short/Long Codes, VoIP, and social media API relays.
· Deploys native, core integrations with the FEMA Integrated Public Alert and Warning System (IPAWS) network endpoints across all major messaging categories (Interop/COG-to-COG, Post NWEM HazCollect, Post EAS, and Post CMAS/WEA) utilizing CAP 1.2 and EDXL-DE protocols.
· Programs and monitors intelligent call-throttling algorithms and local telco exchange limitation detectors to dynamically adjust outbound broadcast pacing.
· Tunes the platform's real-time Answering Machine Detection (AMD) signal filters to deposit clean voicemail audio blocks without clipping.
· Implements the internal, ISO 9001-aligned corporate Quality Control Plan (QCP) to monitor system performance, response timeliness, and client satisfaction.
· Chairs regular, in-depth performance evaluation meetings with the COR to review monthly quality assurance surveillance reports, analyze telemetry trends, and resolve joint concerns.
· Conducts root-cause investigations into any valid, signed customer complaints forwarded by the COR, resolving system or staffing anomalies immediately.
· Authors and submits comprehensive Corrective Action Plans (CAP) defining concrete correction steps and milestones if any performance standard drops below Acceptable Quality Levels (AQL).
· Designs, authors, and distributes permanent written manuals and electronic training materials (searchable PDFs, reference sheets) to support system administrators and privileged users.
· Conducts the mandatory initial deployment training sessions, including at least one comprehensive on-site session for system administrators and four remote webinars for operators.
· Operates the public-safety grade technical support desk on a strict, continuous 24x7x365 schedule to manage trouble tickets and resolve live field user issues at no additional cost to the government.
· Evaluates real-time delivery dashboards, compiles campaign telemetry reports, and processes inbound two-way polling/text responses via Natural Language Processing (NLP) tools for administrative review.
Minimum Qualifications / Education / Certifications:
· Bachelor’s or Master’s degree in Cloud Engineering, Computer Science, Cybersecurity, Information Assurance, or an IT-related field.
· 10+ years of experience designing secure federal enterprise cloud solutions.
· Active certification in AWS, Azure, or GCP Cloud Architecture alongside formal FedRAMP compliance expertise.
· CISSP (Certified Information Systems Security Professional) or CISM certification.
· Microsoft SQL Server Administrator Certification or Oracle Database Professional Certification.
· Professional GISP (GIS Professional) certification or Esri Technical Certification.
· Active CCNP (Collaboration/Voice) or equivalent industry telecommunications certification.
· 7+ years of experience managing complex multi-tenant ETL (Extract, Transform, Load) pipelines for federal customers.
· Deep, practical knowledge of NIST SP 800-53, SP 800-171, CMMC Level 2, and federal ATO lifecycles.
· Specialized experience with SIP trunking, SMS aggregator backbones, CAP 1.2 specifications, and FEMA IPAWS testing procedures.
