Master Data Analyst

Role Overview We are seeking a highly analytical and detail-oriented professional to lead analysis and consulting for travel product and program technologies. This role involves working closely with internal teams and external partners to ensure smooth system migrations, maintain high data quality standards, and drive operational excellence across platforms. Key Responsibilities Manage incident resolution with timely communication, ensuring adherence to SLA (Service Level Agreements) Perform critical issue analysis and lead Root Cause Analysis (RCA) initiatives Assess issue severity based on business impact and prioritize accordingly Support and lead large-scale migration projects within the travel technology ecosystem Collaborate with internal teams and external vendors to resolve migration and system challenges Participate in system development, testing, and implementation processes Ensure overall success and stability of migration programs Data Management & Governance: Standardize, de-duplicate, and enrich data to maintain a single source of truth Enforce data governance policies, rules, and procedures to ensure data integrity Analyze and improve master data processes through process mapping and optimization Required Qualifications & Skills Bachelor’s Degree in a relevant field Strong analytical skills with the ability to interpret large datasets and generate actionable insights Experience with Master Data Management tools (e.g., Ataccama ONE or similar platforms preferred) Advanced proficiency in MS Excel (Pivot Tables, scripting/macros) Familiarity with data analytics and visualization tools such as Tableau, Power BI, Alteryx, or KNIME Understanding of Software Development Lifecycle (SDLC) Experience with process modeling tools like Visio, Draw.io, or similar Ability to gather and translate business requirements into technical solutions Strong problem-solving skills with the ability to identify root causes from reported symptoms Data-driven mindset with experience in reporting and metrics analysis Excellent communication, time management, and interpersonal skills Experience Minimum 5+ years of experience in business travel industry Strong understanding of both online and traditional travel operations Key Competencies Stakeholder Management Problem Solving & Critical Thinking Data Quality & Governance Project & Migration Management Cross-functional Collaboration