Master Data Management - Business Analyst

Position Title: Master Data Management - Business Analyst REMOTE Assignment Duration: 2-year contract with opportunity for full-time conversion Position Overview • Business Analyst supporting a large pharmaceutical client. • Act as a business partner between business users and the Master Data Management (MDM) team. • Support customer master data for commercial and medical business processes. • Investigate data issues and provide root cause analysis. • Work closely with business users, data stewards, and the MDM team. • Work Eastern Time business hours (approximately 8 AM-4 PM or 9 AM-5 PM ET). Responsibilities • Serve as the business partner for MDM-related activities. • Support customer master data management solutions. • Answer business users' questions related to master data. • Investigate customer data issues and anomalies. • Perform root cause analysis. • Identify resolution plans for data issues. • Escalate ongoing or recurring data quality problems. • Research data within the MDM solution. • Understand how customer data flows across systems. • Understand commercial and medical business processes. • Communicate findings and resolutions to business stakeholders. • Work independently while following established processes. • Collaborate with data stewards and MDM teams. • Use SQL to query databases when needed. • Work with Microsoft Office tools for analysis and reporting. • Support data governance and stewardship activities. Must Have Skills • Pharma or biotech industry experience. • Master Data Management (MDM) experience. • Customer data management experience. • MDM solution implementation experience. • Strong business operations experience. • Strong analytical skills. • Excellent research skills. • Strong problem-solving ability. • Excellent communication skills. • Process-driven mindset. • Ability to work independently. • Strong customer service skills. • System-oriented data entry skills. • Understanding of relational databases. • Knowledge of Informatica. • Knowledge of CRM technologies. • Microsoft Excel proficiency. • Microsoft Access proficiency. • Microsoft Word proficiency. • Understanding of commercial operations. • Ability to understand customer data lifecycle. • Ability to investigate and resolve data issues. • Data governance or data stewardship experience is valuable. • Hands-on data analysis experience preferred. Nice to Have Skills • SQL experience (desired but not mandatory). • Reporting or analytics experience. • Experience with customer data ecosystems. • Knowledge of data quality management. Education • Associate's degree minimum. • Bachelor's degree preferred. • Bachelor's degree in progress is acceptable. • Associate's degree with relevant experience is acceptable. • Candidates without a degree are generally not preferred. Experience • Around 3-5 years of relevant experience preferred. • 3-5 years of pharma experience is ideal. • Experience in Business Analyst or Data Analyst roles. • Experience in MDM, data governance, or data stewardship. • Business operations experience preferred over project management. • Hands-on experience is highly preferred. • Not an entry-level role. Interview Process • 2 interview rounds. • Round 1: Hiring Manager interview (experience, MDM, pharma knowledge, analytical & communication skills). • Round 2: Team/Final interview (technical fit, business operations, stakeholder interaction, and cultural fit Additional Insights • Strong preference for pharmaceutical industry candidates. • Business operations experience is more important than project management. • No budget management responsibilities. • No contract management responsibilities. • No financial tracking responsibilities. • No project management responsibilities. • Role is approximately: • 50% analytics and research. • 50% communication with business users. • Functions like a highly skilled business-facing data support role. • Requires understanding of how master data flows across multiple applications. • Power BI and Tableau are not expected for this role. • Project Managers are generally not preferred unless they have strong MDM and analytical experience Applicant Notices & Disclaimers • For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws