Tekgence Inc
Microsoft Power Platform Support Lead
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a Microsoft Power Platform Support Lead, offering an on-site contract with competitive pay. Key skills include Microsoft Power Apps, Power Automate, and Dataverse administration. Experience in incident troubleshooting and user support is required.
🌎 - Country
United States
💱 - Currency
$ USD
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💰 - Day rate
Unknown
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🗓️ - Date
May 28, 2026
🕒 - Duration
Unknown
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🏝️ - Location
On-site
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📄 - Contract
Unknown
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🔒 - Security
Unknown
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📍 - Location detailed
Marysville, CA
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🧠 - Skills detailed
#Power Automate #Dataverse #Scala #Cloud
Role description
Please find below JD. : Below is the skill and requirement,
high-level requirements for a managed services provider to support our Power Platform environment:
1. Scope of Support: Microsoft Power Apps, Power Automate (cloud flows), Power Automate Desktop (RPA bots), and Power Virtual Agents (chatbots).
1. Primary Responsibilities:
1. Incident Troubleshooting – Quickly diagnose and resolve issues when apps, flows, RPA bots, or chatbots break or encounter errors.
1. Provisioning Requests – Handle ~10 requests per month for environment/app provisioning and access management (e.g., adding users to Dataverse or environments).
1. Incidents — ~18/month (it is increasing)
1. Bot Management – Oversee ~15 Power Automate Desktop RPA bots on virtual desktops, ensuring they run reliably (scheduling, runtime issues, etc.).
1. Environment & Policy Management – Administer Power Platform environments and enforce governance policies (monitor usage, maintain DLP policies, etc.), including upkeep of the existing Center of Excellence (COE) Dashboard for oversight.
1. Dataverse Administration – Manage Dataverse capacity, provisioning of new instances, and user access controls.
1. Virtual Agents Support – Maintain and support Power Virtual Agents chatbots (monitor health, publish updates, troubleshoot chatbot-related issues).
1. User Support & Recommendations – Serve as the dedicated point of contact for Power Platform queries, providing best-practice guidance to users and, when necessary, escalate issues to Microsoft Support (opening support requests with Microsoft as needed).
1. Minor Enhancements – Implement small configuration changes or improvements; limited building new simple apps/flows/bots.
1. Service Requests
1. Support Model: Mirrors our Microsoft 365 support approach, including aligned SLAs (response and resolution times similar to M365 support standards).
Nitesh Jaiswal | Tekgence Inc
Direct: 469-421-5604 , Ext- 218
• nitesh.j@tekgence.com
Linkedin URL:- linkedin.com/in/nitesh-ch-a378b5222
6655 Deseo Dr, Suite 104,Irving, TX , 75039
• www.tekgence.com
Please find below JD. : Below is the skill and requirement,
high-level requirements for a managed services provider to support our Power Platform environment:
1. Scope of Support: Microsoft Power Apps, Power Automate (cloud flows), Power Automate Desktop (RPA bots), and Power Virtual Agents (chatbots).
1. Primary Responsibilities:
1. Incident Troubleshooting – Quickly diagnose and resolve issues when apps, flows, RPA bots, or chatbots break or encounter errors.
1. Provisioning Requests – Handle ~10 requests per month for environment/app provisioning and access management (e.g., adding users to Dataverse or environments).
1. Incidents — ~18/month (it is increasing)
1. Bot Management – Oversee ~15 Power Automate Desktop RPA bots on virtual desktops, ensuring they run reliably (scheduling, runtime issues, etc.).
1. Environment & Policy Management – Administer Power Platform environments and enforce governance policies (monitor usage, maintain DLP policies, etc.), including upkeep of the existing Center of Excellence (COE) Dashboard for oversight.
1. Dataverse Administration – Manage Dataverse capacity, provisioning of new instances, and user access controls.
1. Virtual Agents Support – Maintain and support Power Virtual Agents chatbots (monitor health, publish updates, troubleshoot chatbot-related issues).
1. User Support & Recommendations – Serve as the dedicated point of contact for Power Platform queries, providing best-practice guidance to users and, when necessary, escalate issues to Microsoft Support (opening support requests with Microsoft as needed).
1. Minor Enhancements – Implement small configuration changes or improvements; limited building new simple apps/flows/bots.
1. Service Requests
1. Support Model: Mirrors our Microsoft 365 support approach, including aligned SLAs (response and resolution times similar to M365 support standards).
Nitesh Jaiswal | Tekgence Inc
Direct: 469-421-5604 , Ext- 218
• nitesh.j@tekgence.com
Linkedin URL:- linkedin.com/in/nitesh-ch-a378b5222
6655 Deseo Dr, Suite 104,Irving, TX , 75039
• www.tekgence.com
