Monitoring Lead

Title: Monitoring Lead • U.S. Citizenship required. • Public Trust clearance required. Role Summary Monitoring Lead – Application Hosting supporting DOT. This is a full-time, 100% onsite role in Washington, DC. The role focuses on managing monitoring solutions, unified configuration management database support, dashboards, event correlation, and OpenText tool administration. Key Responsibilities • Assist in driving, standardizing, and managing a unified configuration management database. • Collect and aggregate data to support decisions across ITIL processes, including configuration, event, capacity, availability, demand, incident, event, and problem management. • Assess and fine tune monitoring capabilities to provide accurate and actionable alerts to 24x7 operations systems. • Create intuitive and informative dashboards for current and past performance and service status. • Configure, maintain, and optimize monitoring dashboards across diverse IT infrastructure components. • Deploy, manage, and update Management Packs, connectors, and monitoring policies. • Perform event correlation and filtering to streamline incident triage, reduce noise, and ensure timely escalation. • Integrate third-party monitoring tools, including OpenText OBM, SiteScope, and Microsoft SCOM, into the unified OBM event console. • Conduct proactive performance and availability monitoring, identify root causes, and implement preventive measures. Required Technical Skills • Extensive knowledge of multi-vendor server operating systems. • OpenText suite of tools, including AI Operations Management, Operations Bridge, SiteScope, and Optic. • Management protocols including SNMP and WMI. • Scripting experience with PowerShell, VBScript, and/or other scripting experience. • Experience managing monitoring systems with > 250 Host and/or > 3000 sensors. • Experience with Zenoss, PRTG, Zabbix, and/or Nagios. • Extensive experience monitoring server, storage, database management, networking, and applications. • Experience engineering monitoring solutions and providing strategic direction. Preferred / Nice-to-Have Skills • Experience supporting a 24x7 operations environment. • Experience leading troubleshooting coordination or acting as a Tech Lead during service outages. • Systems administrator experience managing Windows and/or Linux operating systems. • Expert level experience with scripting and automation. • Experience integrating monitoring tools to operate through ServiceNow. • Experience automating alerts to generate Service Tickets. • Strong understanding of ITIL and ITSM, including monitoring, demand management, availability management, and capacity management. • ITIL certification(s), including Foundations and above, strongly preferred. • Experience analyzing monitoring and associated reports to drive business decisions for capacity and availability. • Experience creating senior-level brief work products, including functional and data-driven dashboards from captured performance data and availability metrics. • Experience with visualization and computational tools. Qualifications & Experience • Minimum of 7 years of related experience. • Minimum 2 years of experience managing OpenText suite of tools. • U.S. Citizenship required. • Public Trust clearance required. • Start prior to clearance completion or certifications being obtained is not permissible. • Questionnaire must be completed and attached to candidate profile to be considered.