OMS Business Analyst

Job Title: OMS Business Analyst Location: Oakland, CA Position Type: Contract Job Description: Experience: Minimum 5 years Utility SME experience across OMS, ADMS, Data analytics Platforms, Middleware, mail notification data streaming technologies. Technical / Functional Skills: • Bachelor’s degree in computer science, Management Information Systems or related field of study, or equivalent experience • 5 years of related work experience • Excellent communication (oral and written) and collaboration skills. • Ability to build strong relationships with and influence at the Director level of leadership across PG&E. • Ability to build/ further community & elevate team performance. • Execution ability, ownership, and decisiveness. • Has excellent technical knowledge and expertise for products supported. • Excellent ability and self-driven curiosity to analyse quantitative data and identify statistically relevant insights. • 5 years of experience working in an Agile environment with understanding of Agile values and principals • Knowledge of relevant technology, including but not limited to Advanced Distribution Management System (ADMS), Electric Distribution Outage Management Systems (OMS), Data & Analytics Platforms (e.g. Palantir Foundry), Middleware (e.g. Mulesoft), voice/text/e-mail notification platforms, and data streaming technology (e.g. Apache Kafka, Flink, etc.) • Knowledge of business processes, including but not limited to planned and unplanned electric outages. Responsibilities: Key Activities: With a focus on the customer experience for unplanned and planned electric outages: • Creates architectural vision that is aligned with product vision. • Evolves technical vision to incorporate new technologies. • Challenges current/future technical needs and works towards enterprise standardization and standardization across customer channels • Makes tradeoffs among tech options to balance risk (execution, support, vendor, TCO). • Quickly assesses and moves to most viable alternatives. • Assess quantitative scores from customers and operational results from systems and field execution to identify opportunities to increase customer experience