Onsite Interview::Business Analyst with Client Integrations to Support the Onboarding and Technical Integration

Hybrid: Business Analyst with Client Integrations to Support the Onboarding and Technical Integration Experience \_ Plano, TX Contract: 6+ Months Candidates must be able to attend an onsite interview in Plano, TX. Please target local candidates in the Dallas/DFW area. Interview Process: 2 steps • Virtual Interview • Onsite Interview in Plano, TX Work Authorization: EAD-OPT, EAD-CPT, TN Visa, EAD-Green Card, Green Card, or U.S. Citizen. ServiceLink is a mortgage services company headquartered in Pittsburgh, PA that helps clients in the lending industry and beyond achieve their strategic goals, realize greater efficiencies and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to upholding the highest standards of quality, compliance and servic e.ServiceLink, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable la w.Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodatio n. Key Responsibilit iesClient Engagement & Requirements Gather • ingServe as the primary liaison for client integration projec • ts.Lead discovery sessions to define workflows, data exchanges, event triggers, and business rul • es.Write and maintain detailed functional specifications, including revision history, throughout the development lifecycle using input from business stakeholders, partners, engineering, and QA tea • ms.Develop and present meaningful project updates, reporting, and dashboards that provide transparency and actionable insights for clients and executive leadersh • ip.Define system functionality, including workflows, impacts to existing applications, and user navigati • on.Design user interface mockups, visual models, charts, and workflow diagrams to support requiremen • ts.Facilitate clarification and resolution of functional specification questions throughout the delivery proce • ss.Ensure functional specifications are accurate, complete, and clearly document • ed.Present functional specifications to internal stakeholders and incorporate feedba • ck.Translate client needs into clear, actionable technical requirements and specificatio • ns.Gather business requirements from appropriate stakeholders when formal documentation is not provid • ed.Perform other duties as assign ed. API, Workflow, Event & Data Map • pingAnalyze client integration needs and document API request/response structures, payload definitions, authentication methods, and error handl • ing.Create workflow diagrams, event sequences, data mappings, and comprehensive integration specificati • ons.Partner with engineering teams to validate integration designs and ensure technical feasibil ity. Engineering & QA Collabor • ationEnsure engineering teams fully understand requirements, workflows, and integration expectat • ions.Develop test cases and acceptance criteria supporting API functionality, workflow logic, and data exchange requirem • ents.Support QA efforts including functional validation, defect triage, and retes • ting.Track integration progress and proactively drive delivery to meet committed timel ines. UAT & Operational S • upportCoordinate User Acceptance Testing (UAT) with internal operations teams and external cl • ients.Prepare UAT scenarios, manage defects, track results, and support issue resol • ution.Assist with go-live readiness activities and provide support through post-implementation stabiliz ation. Qualifications Re • quired: Bachelor’s degree in computer science, Information Technology, Engineering, Business Information Systems, or a related field, or equivalent work exp • erience.5 years of experience as a Product Owner, Business Analyst, Integration Analyst, or simil • ar role.Strong analytical skills; strong attention to • detail.Strong verbal and excellent written communication • skills.Ability to deliver clear and concise project updates, status reporting, and dashboards to clients and executive stak • eholdersStrong project management and time management • skills.Ability to solve problems across domains (business, functional, technical, and oper • ational)Demonstrated ability to create and maintain large sets of docum • entationExperience working with APIs (REST, SOAP, or similar), including understanding payloads, authentication, error handling, and statu • s codes.Experience supporting system integrations, workflow-driven platforms, or dataexchange p • rojects.Ability to work on-site Tuesday–Thursday in Pl • ano, TX.Strong organizational skills and ability to manage multiple concurrent work • streams.Effective in a fast-paced env • ironmentSelf-starter/mo • tivator.Ability to mul • ti-task.Must be authorized to work in the U.S. without spon sorship. • PreferredMaster’s degree (MS • or MBA).Familiarity with SDLC and agile delivery metho • dologies.Experience with API testing tools (e.g., Swagger, • Postman).Experience with AI-assisted tools for capturing requirements and analysis.