Onsite Support Engineer – White Glove IT Services

Feuji Inc is a global technology solutions company that strives to be a trusted partner in your digital transformation journey, with a focus on empowering your organization to shift IT from a cost center to a revenue generating powerhouse focused on Cloud, Data science, and Cyber security. We are an Award-Winning IT Professional Services & Consulting firm HQ in Dallas, nearshore office in Costa Rica and have offshore offices in India. Job Title: Onsite Support Engineer – White glove IT Services Location: Dallas, Tx 75062 Type: 12 Months Contract Role Overview, Responsibilities, and Qualifications Position Summary: The Senior Onsite Support Engineer provides high-level technical support for end-user systems, audio/visual (A/V) technology, and executive personnel. This role ensures reliable IT operations across the organization, with a strong focus on delivering white-glove service to senior leaders and maintaining seamless experience in conference rooms, meetings, and presentations. The ideal candidate combines advanced troubleshooting skills with excellent communication, professionalism, and discretion. Key Responsibilities: Executive & VIP Support • Provide dedicated, white-glove IT support to executives and senior staff, ensuring rapid response and minimal downtime. • Manage and support all executive workstations, mobile devices, and remote access configurations. • Coordinate with executive assistants to schedule and test A/V and teleconferencing systems before meetings. • Maintain the highest levels of professionalism, confidentiality, and attention to detail in all interactions. • Audio/Visual (A/V) and Conference Technology • Support, configure, and troubleshoot conference room technologies, including Zoom Rooms, Teams Rooms, projectors, displays, video conferencing systems, microphones, and room scheduling devices. • Partner with facilities and vendors to maintain A/V hardware and ensure optimal functionality. • Provide on-site A/V support during executive meetings, town halls, and live events. • Implement best practices for meeting room setups, device management, and preventive maintenance. Desktop & End-User Support • Provide Tier 2/3 support for desktops, laptops, printers, mobile devices, and peripherals. • Install, configure, and maintain Windows and macOS systems, software, and user profiles. • Troubleshoot complex hardware and software issues; escalate when necessary. • Support enterprise collaboration tools such as Microsoft 365, Teams, Zoom, and other productivity suites. • Maintain asset inventory, system images, and deployment tools (e.g., Intune, SCCM, or JAMF). • Operational & Project Support • Participate in IT infrastructure and end-user computing projects, including migrations, upgrades, and rollouts. • Contribute to documentation, knowledge base articles, and training materials. • Mentor junior support staff and help establish support standards and procedures. Qualifications: Required: • 5+ years of hands-on desktop or end-user support experience in a corporate environment. • Strong expertise with Windows 10/11, macOS, Office 365, and mobile device management (MDM) platforms. • Proven experience supporting executive leadership and VIPs with professionalism and discretion. • Advanced knowledge of A/V systems (Zoom Rooms, Microsoft Teams Rooms, Crestron, Logitech, Poly, etc.). • Excellent troubleshooting, communication, and customer service skills. Preferred: • Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation. • Experience with Intune, SCCM, JAMF, Active Directory, and Group Policy management. • Familiarity with networking fundamentals (TCP/IP, Wi-Fi, VPN) and remote access tools. • Previous experience in a fast-paced, executive-facing environment. Core Competencies: • Exceptional customer focus and interpersonal communication skills. • Ability to work independently and under pressure in high-visibility situations. • Strong organizational and time management skills. • Attention to detail with a proactive, problem-solving mindset. • Discretion and professionalism when handling sensitive or confidential matters. Physical & Work Environment Requirements: • Ability to lift up to 40 lbs for equipment setups. • May require occasional after-hours or weekend work for maintenance or executive events. • Primarily on-site role with potential for hybrid flexibility depending on business needs. Thanks & Regards