OpenText CCM Technical Lead

Dice is the leading career destination for tech experts at every stage of their careers. Our client, iTech US, Inc., is seeking the following. Apply via Dice today! Job Title: OpenText CCM Technical Lead Contract Position Location: Chattanooga, TN Solution Design & Development • Lead end-to-end implementation of OpenText CCM solutions • Design and develop communication templates using OpenText Exstream and xPression • Ensure high-performance, scalable, and secure document generation across multiple channels (print, email, digital) • Maintain coding standards, architecture guidelines, and best practices Insurance Communication Solutions • Develop communications for policy lifecycle events such as onboarding, renewals, claims, billing, and regulatory notices • Ensure compliance with industry regulations, audit, and data privacy standards • Enable personalized and branded customer communication experiences Production Support & Optimization • Provide L3 support, including incident resolution, root cause analysis, and performance tuning • Ensure application stability and adherence to SLAs • Identify and reduce recurring issues and operational risks Team Leadership & Collaboration • Lead and mentor distributed development teams • Collaborate with business stakeholders, architects, QA, and infrastructure teams • Support estimation, planning, and risk management activities Modernization & Continuous Improvement • Drive platform modernization initiatives including cloud adoption and DevOps integration • Support upgrades, migrations, and performance enhancements • Identify opportunities for automation and template optimization Required Skills & Experience • 10+ years of IT experience with strong expertise in OpenText CCM • Hands-on experience with OpenText Exstream and/or xPression (mandatory) • Strong knowledge of document composition, template design, and batch/real-time processing • Experience working in the Insurance domain (Life, P&C, or Group Benefits preferred) • Familiarity with integrations involving policy, claims, and billing systems • Experience supporting production environments and regulated systems Education: At least a bachelor s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or a closely related field is required for the project