Operational Analyst

Location: Ealing / Hybrid Salary: £34,957 FTE (£20,974.20 pro rata) Contract: 12-month fixed term, part-time (21 hours per week / 3 days per week) DBS Level: Basic Are you confident interpreting data, identifying trends and turning insight into meaningful action? As an Operational Analyst, you’ll play a key role in supporting operational teams through high-quality reporting, analysis and performance insight that helps drive service improvement and customer satisfaction. This is a varied and collaborative role where you’ll work closely with operational teams, stakeholders and data colleagues to develop dashboards, reports and performance information that supports decision-making across the business. We’re looking for someone analytical, detail-focused and confident communicating with a range of stakeholders, who can work deliver accurate and meaningful insight. Key Responsibilities • To have a technical understanding of systems and data management platforms used across the Group • Produce accurate and accessible business intelligence, dashboards and reports to support operational service leads in understanding and improving performance • Contribute to performance and assurance reporting for oversight committees, including the Customer Service Committee and Group Board • Interpret data and provide commentary to support service improvement, customer satisfaction and first-time resolution outcomes • Work collaboratively with operational performance colleagues to provide accurate and consistent data that supports service improvement activities • Work alongside IT, the data team and third-party providers to support system changes and understand reporting impacts and future requirements • Support data quality validation and data cleansing activities, helping operational teams reduce errors and improve reporting accuracy • Contribute to high-quality performance and impact reporting to demonstrate the value of operational analytic activity • Ensure the collection, management and use of data complies with GDPR requirements More About You • Educated to A Level standard or equivalent in Maths and English (Grades A • –C) • Qualified, or willing to work towards qualification, in NICE IEX Workforce Management • Minimum of 3 years’ experience within an analytical or statistical role • Experience understanding IT systems, data sets and identifying data quality issues and reporting requirements • Working knowledge of reporting software including Power BI and/or equivalent • Experience developing dashboards and reports to meet business requirements • Strong analytical skills, with the ability to interpret data for both strategic and operational purposes • Ability to communicate effectively and build collaborative working relationships across teams and stakeholders • Able to work effectively in a fast-paced environment, manage deadlines and maintain a high level of accuracy and attention to detail • Experience of using Dynamics would be advantageous Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: • 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service • Up to 8% contributory pension • Flexible working • All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Kate Jacobs. The role closes on 12th June 2026 and we reserve the right to close early upon appointment of the right candidate.