Operations Data Analyst

How can data-driven insights unlock new levels of operational excellence? We are on the lookout for an Operations Data Analyst. The role of an Operations Data Analyst is critical in answering that question. By analyzing capacity, uptime, and performance metrics across our data centers, you'll enable leadership to make informed decisions and drive strategic optimization. Working closely with operations, engineering, and data science teams, you'll deliver actionable insights, maintain robust reporting frameworks, and develop dynamic dashboards that highlight our core KPIs. Join us in ensuring our infrastructure operates at peak efficiency and sets new standards of performance. Responsibilities • Analyze operational data to assess capacity availability, uptime, and operational efficiency. • Generate and maintain weekly reports tracking team performance against core KPIs. • Clean, transform, and analyze data, often using proxy and regression analysis to address incomplete datasets. • Maintain and test code that produces reports and manages underlying data structures; integrate new data sources as needed. • Develop and enhance dashboards in collaboration with field teams and data scientists. • Conduct predictive analytics to anticipate operational trends and risks on an ad hoc basis. • Produce reports and whitepapers with actionable recommendations for leadership. • Provide data supplied narratives that are connected to the business, determining what is important and its impact to the business/operation. Required Skills • Minimum 3 years in data analysis, operations analytics, or a related field. • Proficiency in SQL for data extraction and analysis. • Proven experience in data analysis, including cleaning, transforming, and interpreting complex datasets. • Significant experience with data visualization tools and leveraging data-driven models to drive business decisions. • Hands-on experience analyzing and interpreting data, drawing conclusions, defining recommended actions, and reporting results across various stakeholder groups (including executive level). • Intellectual curiosity and initiative in identifying hypotheses and driving continuous improvement. • Collaborative, team-oriented mindset. Preferred Skills • Experience in operations, data center, manufacturing, telecom, or NOC environments. • Familiarity with dashboard development tools (e.g., Bento, Tableau). • Degrees/Certifications. • Bachelor’s degree in an analytical field (e.g., Computer Science, Research, Statistics, Engineering). Benefits • 401(k). • Dental Insurance. • Health insurance. • Vision insurance. • We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people. • The salary will be determined based on several factors, including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs. Additional Responsibilities • Participate in OP monthly team meetings and participate in team-building efforts. • Contribute to OP technical discussions, peer reviews, etc. • Contribute content and collaborate via the OP-Wiki/Knowledge Base. • Provide status reports to OP Account Management as requested. About Us At OP, we help you harness the power of technology for maximum impact. A technology consulting and solutions company, we offer advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields including AI, cyber security, enterprise architecture, and beyond. For nearly two decades, we’ve been challenging the status quo of the consulting industry serving up fresh, ingenious thinking through a radically lean structure. Together, this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.