Partner Support Analyst

Partner Portal Support Analyst Location: London Team: EMEIA Sales Planning & Operations Rate: £290pd PAYE (Approx. £75,000) | 1YR Fixed-Term Job Summary As sales platforms and partner ecosystems continue to evolve, there is a growing need for dedicated specialists to ensure system stability, data integrity, and a high-quality user experience. We are seeking a Partner Portal Support Analyst to join the EMEIA Sales Planning and Operations team. This role plays a key part in supporting the day-to-day operation of a complex partner portal environment. You will work closely with regional and global stakeholders to manage user support, monitor system performance, and contribute to ongoing data quality and governance initiatives. The ideal candidate will combine strong communication and stakeholder management skills with hands-on experience supporting enterprise portals. You will also take ownership of documenting support processes, operational workflows, and system behaviours, ensuring consistency, scalability, and effective knowledge sharing across teams. Key Responsibilities: Stakeholder Support & Communication • Act as the primary point of contact for queries from internal sales teams and external partners. • Provide clear, timely communication on incidents, progress, and resolutions. Portal Administration • Maintain and update portal configurations and applications to meet evolving business and partner requirements. Incident & Issue Management • Manage Tier 2 and Tier 3 support tickets, working closely with Salesforce Administrators and relevant technical teams to diagnose and resolve issues. • Prioritise cases effectively, managing expectations and communicating timelines to stakeholders. User Management & Security • Administer user roles, profiles, permissions, and access controls in line with internal governance and security standards. Release & Environment Management • Support release activities including sandbox refreshes, regression testing, deployment coordination, and maintaining environment integrity. Data Management & Governance • Perform data quality checks, deduplication activities, and mass updates where required. Documentation, Process & Training • Create and maintain clear, high-quality documentation covering portal processes, support workflows, system configurations, known issues, and release updates. • Translate technical concepts into accessible guidance for both technical and non-technical audiences. Key Requirements • Proactive and dependable, with a strong sense of ownership in fast-paced and sometimes ambiguous environments. • Confident communicator, able to work effectively with both technical and non-technical stakeholders across different regions and time zones. • Experience supporting partner or channel users within a large, enterprise-scale environment involving multiple systems and integrations. • Strong instructional writing and process documentation skills, with experience producing clear user guides and support materials. • Excellent problem-solving skills, high attention to detail, and a data-driven approach. Preferred Qualifications • Experience supporting and maintaining Salesforce environments