Platform Developer

Company Description Krasan Consulting Services is a Chicago boutique management consulting and technology solutions integrator. As a certified BEP WBE with the State of Illinois and a certified WBE, MBE, and DBE recognized by the City of Chicago, Krasan provides complex technology solutions and services for clients in the Public and Commercial sectors. With decades of experience, Krasan specializes in end-to-end technology solutions, integration, and implementation services and is proud to enable the success of our customers. Role Title: Senior Platform Developer (ServiceNow) Location - Remote Type of contract: W2 Note: This is a W-2 employee position on our payroll. Unfortunately, 1099/C2C/C2H is not allowed at this time. Job Description: Client is seeking an experienced and highly skilled Senior Platform Developer to drive the end-to-end design, development, and optimization of enterprise-wide ServiceNow solutions. The role requires deep technical expertise in ServiceNow’s core modules (ITSM, ITOM, CSM, HRSD, SecOps, etc.), advanced customization capabilities, and strong leadership in guiding development teams. The successful candidate will play a key role in delivering scalable, secure, and business-aligned ServiceNow implementations that support critical enterprise functions. Key Responsibilities Platform Development & Customization • Lead the design, development, and enhancement of ServiceNow applications and modules, including IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Human Resource Service Delivery (HRSD), Security Operations (SecOps), and other enterprise functions. • Architect and implement custom workflows, business rules, UI policies, client/server scripts, and advanced ServiceNow configurations tailored to organizational requirements. • Develop and maintain system integrations using REST/SOAP APIs, MID Servers, IntegrationHub, and third-party connectors to ensure seamless cross-platform communication. Collaboration & Solution Design • Partner with business analysts, architects, and stakeholders to gather requirements, analyze business needs, and translate them into robust technical solutions aligned with best practices. • Participate in design reviews and provide technical input on solution feasibility, scalability, and maintainability. System Stability & Performance • Proactively monitor and maintain system performance, stability, and reliability by identifying and resolving bugs, bottlenecks, and optimization opportunities. • Implement automated testing frameworks, health dashboards, and performance tuning techniques to ensure a high-performing platform. Governance, Standards & Compliance • Ensure strict adherence to coding standards, platform governance policies, and regulatory compliance frameworks. • Implement and enforce security protocols, data protection policies, and role-based access controls across the platform. • Support platform upgrades, patch management, and release cycles to ensure seamless adoption with minimal business disruption. Leadership & Mentorship • Provide technical guidance, code reviews, and mentorship to junior developers, fostering continuous learning and improvement. • Contribute to ServiceNow Center of Excellence (CoE) by defining best practices, reusable components, and knowledge-sharing sessions. Agile Delivery • Actively participate in Agile/Scrum ceremonies such as sprint planning, backlog grooming, daily stand-ups, and retrospectives. • Collaborate with cross-functional teams to ensure timely and high-quality delivery of platform enhancements. Required Skills & Qualifications • 7+ years of experience in ServiceNow development and administration with a strong focus on enterprise-scale implementations. • Proven expertise across multiple ServiceNow modules: ITSM, ITOM, CSM, HRSD, SecOps, and integrations. • Strong proficiency in JavaScript, Glide API, AngularJS, Jelly, HTML, CSS, and ServiceNow scripting frameworks. • Hands-on experience with IntegrationHub, Flow Designer, Orchestration, Service Portal, and Scoped Applications. • Familiarity with cloud technologies (AWS, Azure, GCP) and enterprise integration tools (MuleSoft, Dell Boomi, etc.). • Deep understanding of ITIL processes, Agile/Scrum methodologies, and enterprise IT operations. • Demonstrated experience with platform upgrades, version migrations, and performance optimization. • Excellent problem-solving, analytical thinking, and communication skills with the ability to influence technical and non-technical stakeholders. Preferred Certifications • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Implementation Specialist (CIS) in one or more modules (ITSM, ITOM, CSM, HRSD, SecOps) • ServiceNow Certified Application Developer (CAD) • ITIL v4 Foundation or higher Soft Skills • Strong leadership and mentoring capabilities with a collaborative mindset. • Excellent stakeholder engagement and expectation management skills. • Ability to work under pressure and deliver solutions within tight deadlines while ensuring quality and compliance.