Post Market Surveillance

Job Description: Post-Market Surveillance (PMS) Data Analyst Position Overview The Post-Market Surveillance (PMS) Data Analyst is responsible for analyzing post-market, complaint, and quality data to identify emerging product trends and support regulatory and quality compliance. This role leads data-driven PMS activities, delivers actionable insights to cross-functional stakeholders, and ensures timely, accurate, and compliant reporting of post-market findings. The ideal candidate brings strong analytical skills, advanced Excel proficiency, and experience working with complaint or PMS data—preferably within the medical device or other regulated industries. Core Responsibilities • Compile, trend, and analyze post-market surveillance data to identify early indicators of product quality or safety issues. • Execute complaint data queries and perform ad hoc analyses to support investigations and decision-making. • Lead recurring Post-Market Surveillance Review Boards, presenting data-driven findings, trends, and recommendations. • Prepare and maintain PMS reports, dashboards, and summaries for leadership and cross-functional teams. • Ensure accuracy, completeness, consistency, and timeliness of PMS and complaint data. • Support departmental metrics, KPIs, and broader organizational quality objectives. • Identify opportunities for continuous improvement in PMS analytics, reporting, and data-trending processes. Required Qualifications • Bachelor’s degree in a technical discipline (required). • Advanced proficiency in Microsoft Excel (pivot tables, formulas, functions, and trend analysis). • Strong analytical and problem-solving skills. • Excellent written and verbal communication skills, with the ability to clearly present data to leadership. • Strong interpersonal skills and experience working with cross-functional stakeholders. Preferred Qualifications • Experience in the medical device, healthcare, or regulated product industries. • Experience processing medical device or pharmaceutical complaints. • Power BI experience for data visualization and reporting. • Working knowledge of medical device quality system regulations (e.g., 21 CFR 820, ISO 13485). • Background in statistics or applied statistical analysis.