Process Analyst

Process Analyst II • Charlotte, NC • 6-month contract with potential for extension • Work authorization required now and in future. No visa sponsorship available. • No Corp-to-Corp or 1099 arrangements. W-2 only. Brooksource is searching for a Process Analyst to join our Fortune 500 Energy & Utilities Client. In this role, responsibilities will include partnering with business and product teams to analyze and improve process, gather and document requirements, and deliver data-driven insights that support operational efficiency and business objectives. The Process Analyst will help identify opportunities for improvement, support Agile initiatives, track key performance metrics, and collaborate with stakeholders to implement effective solutions that drive measurable business value. Preferred Qualifications: • Experience conducting business and user research and translating findings into business requirements, user stories, and acceptance criteria within Jira. • Knowledge of and ability to lead key process improvement activities within a product team, including: process mapping and analysis, process design and optimization, methods development, performance standard and KPI/metric development, ROI and cost-benefit analysis, and financial reviews. • Support quality assurance activities, including the development and execution of quality assurance plans, test plants, validation activities, and release readiness assessments. • Support change management efforts to drive successful product implementation, stakeholder engagement, and adoption. • Collaborate with product, business, and technical teams to identify continuous improvement opportunities, streamline processes, and drive efficiencies or cost savings. Analyze business processes, operational data, data quality and availability, and performance metrics to identify trends, root causes, and opportunities for improvement. • Perform ad hoc analysis both process and data to answer business questions, uncover emerging trends, and provide actionable, data-driven insights that support decision-making. • Utilize data to help teams evaluate opportunities, develop solutions, and measure business outcomes. Desired Technical Skills: • Jira and Agile methodologies • Business process documentation and requirements gathering • Data analysis and reporting • Advanced Excel, Power BI, or similar data visualization tools • SQL or experience querying and validating data • Root cause analysis and problem-solving • Strong communication and stakeholder management skills Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.