Process Manager

Job Summary Our client is seeking an Process Manager to join their team! This position is located in Richmond, Virginia. Core Responsibilities • Lead research and root cause analysis on control output to inform remediation and recommend targeted control or process enhancements • Present findings and recommendations to process owners and stakeholders to guide remediation actions • Identify and escalate trends that help to inform on targeted control or process enhancements • Ensure documentation is clear, current, and supports compliance, audit, and risk needs • Recommend and execute documentation updates to strengthen clarity, alignment, and operational effectiveness • Use existing documentation to guide analysis and identify gaps or inefficiencies • Develop supplemental materials as needed to reflect evolving processes and controls • Flag and escalate unclear scenarios or documentation gaps, proposing next steps when guidance is needed • Partner with risk, compliance, legal, and business stakeholders to validate findings and resolve issues Required Skills/Experience (Must-Haves) • Bachelor’s Degree or military experience • 2+ years of process or project management experience • 1+ year of experience with Google Suite (Gmail, Calendar, Drive, etc.) • Strong analytical skills with experience in account-level research and root cause analysis • Comfortable navigating ambiguity and in a dynamic, evolving environment • Ability to prioritize and work in a fast-paced environment while managing multiple projects simultaneously • Highly organized and detail-oriented, with proven ability to produce audit-ready documentation • Proactive and resourceful, able to work independently while escalating appropriately • Effective communicator who can synthesize and clearly present findings and recommendations to a mid and senior level audience Preferred Skills/Experience (Nice-to-Haves) • 1+ years of experience in Compliance or Risk Management • Current or Prior Capital One experience is strongly preferred • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification • Business Process Management (BPM) certified • Experience in SQL and/or data visualization (e.g. Tableau) • Experience or familiarity with Collections or Recoveries Key Competencies & Behaviors • Analytical Problem Solving • Ownership and Initiative • Stakeholder Communication and Influence Work Environment • Location: Richmond, VA Compensation & Benefits • Pay Range: The approximate pay range for this position is between $40.00 and 46.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. • Medical, Dental, & Vision Insurance Plans • Employee-Owned Profit Sharing (ESOP) • 401K offered About KellyMitchell At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice. Marketing Disclosure By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy