Product Communications Manager

This position on the GBSG Marketing Operations team will support marketing programs across the Global Business Solutions Group. The primary duty is configuring, managing, and monitoring all in-product messaging within the US. This position ensures customers receive timely, relevant, and accurate messages while working closely with the business to maintain a customer-focused in-product experience. This role also manages daily operational tasks requiring extreme attention to detail and the ability to quickly identify, diagnose, and resolve reported issues. A proactive, self-driven, “whatever it takes” approach is essential for tackling challenges and ensuring successful outcomes. You will use internally developed and industry-leading tools. This role demands excellent communication and proven collaboration skills with large cross-functional teams (marketing, sales, engineering, analytics, finance, etc.) to ensure holistic solutions without negative up/downstream impacts. Candidates must be comfortable with complex marketing programs, adept at analyzing data, and skilled in applying learnings to optimize future initiatives. This role, within the Pricing Operations team, offers potential for expansion beyond the IPD Team's current scope. A natural love for data is essential, plus the ability to communicate findings to diverse stakeholders and define actionable solutions. Once established, candidates must define individual workflows and create repeatable, documented processes. This role requires strong organizational skills to manage multiple priorities accurately. Proactive questioning is crucial; candidates must seek clarification if something is unclear or seems incorrect. Dynamic thinking and the ability to pivot strategies when required are essential. Candidates must show extreme ownership and accountability for their work, driving various initiatives to completion, often simultaneously. Responsibilities • Support marketing programs across the Global Business Solutions Group. • Configure, manage, and monitor all in-product messaging within the US ecosystem. • Ensure customers receive timely, relevant, and accurate messages while maintaining a customer-focused in-product experience. • Manage daily operational tasks requiring extreme attention to detail. • Identify, diagnose, and resolve reported issues quickly and effectively. • Collaborate with cross-functional teams (marketing, sales, engineering, analytics, finance, etc.) to ensure holistic solutions without negative up/downstream impacts. • Analyze data and apply learnings to optimize future initiatives. • Define individual workflows and create repeatable, documented processes. • Manage multiple priorities accurately while demonstrating extreme ownership and accountability. • Proactively seek clarification when something is unclear or seems incorrect and pivot strategies when required. Required Skills • 3+ years in an operational or data-driven role, with a willingness to learn and expand. • Advanced Excel skills (VLOOKUPS, Pivot tables, Macros, etc.). • Intermediate SQL for self-service/ad-hoc reporting (data visualization is a plus). • Experience monitoring and analyzing Splunk & Tableau reports & dashboards. • Ability to work effectively with teams across time zones and support flexible hours. • Highly detail and process-oriented, with a strong commitment to accuracy. • A natural love for data and curiosity for in-depth analysis to find answers. • Strong ability to articulate program complexities to diverse audiences. • A collaborative approach to identifying campaign gaps and suggesting solutions or process improvements. • Proven ability to manage multiple responsibilities and prioritize time effectively. • Proficient in documenting issues, outcomes, and reproducible steps. • A strong capacity for working independently, paired with comfort in seeking clarification. • Excellent oral and written communication skills, adaptable across all organizational levels. • Familiarity with Jira, SFDC, CODA, Smartsheet, QuickBase, and Tableau is preferred. • General understanding of enterprise-level billing systems is a plus.