Programme Director (KYC & CLM)

My Banking client is seeking to recruit a Programme Director on an initial 12 month contract based in London. It is hybrid and will require 2-3x days onsite per week. Role Summary We are looking for a dynamic and knowledgeable Client Lifecycle Management (CLM) and Know Your Customer (KYC) Programme Director with proven experience in programme / change delivery to support and drive strategic initiatives. The candidate will have deep expertise across CLM and KYC, particularly implementation and rollout of the Fenergo platform and a good record in delivering complex change programmes in regulated banking environments. Position Description • Lead the planning, mobilisation, and delivery of the enterprise-wide CLM and KYC programme, with specific accountability for successful implementation, customisation, and adoption of the Fenergo platform. • Define programme scope, deliverables, timelines and governance structures • Oversee programme budget, forecasting, resource planning, and vendor relationships, including direct management of the Fenergo vendor partnership • Partner closely with senior stakeholders across Compliance, Financial Crime, Operations, Technology, Data, Risk, and Front Office to ensure strategic alignment and regulatory compliance. • Drive delivery of target-state CLM capabilities, including onboarding, periodic reviews, KYC refresh, client documentation, screening processes, and end to end workflow optimisation. • Lead the business and technical deployment of Fenergo, ensuring platform configuration aligns with regulatory, product, and operational requirements across client segments. • Lead and inspire a cross-functional team of programme managers, business analysts, solution architects, technical leads, and change specialists. Promote a culture of collaboration, accountability, and continuous improvement. Qualifications and Experience • Educated to degree level or equivalent experience. • Leading large, complex transformation programmes within global or corporate banking. • Deep expertise in Client Lifecycle Management and KYC, with proven delivery of regulatory and operational change programmes. • Hands on experience implementing or significantly enhancing the Fenergo CLM platform, including configuration, integration, and rollout • Strong knowledge of AML, KYC, CDD/EDD regulations and global regulatory expectations. • Experience with additional CLM, workflow, and screening tools (e.g., Pega, Appian, FircoSoft, Actimize). [Preferred] • Understanding of enterprise client data models, digital workflow, case management, automation (RPA/AI), and document management solutions [Preferred] • Demonstrated ability to lead multi year programmes with sizeable budgets, complex business processes, and cross functional teams. • Exceptional stakeholder management and influencing skills, including experience working with senior executives and regulators.