Project Management Specialist

Akkodis is seeking a Data Analyst for a 12-month contract with a client in Philadelphia PA 19103 (Hybrid). Job Title: Data Analyst Location: Philadelphia PA 19103-Hybrid Contract Duration: 12 Months contract Pay Range: $25-$27/hr. on W2 (The rate may be negotiable based on experience, education, geographic location, and other factors.) Overview: We are seeking a detail-oriented Data Analyst to support and enhance our complaint management process. This role will focus on analyzing complaint trends, evaluating root causes, and providing insights that help streamline workflows and improve customer satisfaction. The ideal candidate brings strong analytical abilities, hands-on experience with Power BI and Excel, and a solid foundation in data storytelling. Key Responsibilities: Analyze end-to-end complaint data to identify trends, recurring issues, and process bottlenecks. Build, maintain, and optimize Power BI dashboards and reports to support operational and leadership decision-making. Develop advanced Excel models, pivot tables, and analytical tools to support daily and weekly reporting needs. Collaborate with cross-functional teams (Operations, Quality, Customer Experience, Compliance, etc.) to understand complaint drivers and recommend corrective actions. Monitor KPIs related to complaint resolution, turnaround time, and quality metrics. Prepare clear, actionable summaries, visualizations, and insights for presentations and business reviews. Support ongoing improvements to the complaint handling workflow, including documentation updates and data quality checks. Ensure accuracy, consistency, and integrity of all data used for reporting. Required Qualifications: Bachelor’s degree in Business, Data Analytics, Statistics, Computer Science, or a related field. 2–4+ years of experience in data analysis, reporting, or a similar analytical role. Strong proficiency in Power BI (DAX, dashboards, data modeling) and Microsoft Excel (advanced formulas, pivot tables, lookups). Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance