PSA Business Analyst

About the Job: Position: Business Analyst – Professional Services Automation (PSA) Location: Remote (UK-based) Employment Type: Contract Notice Period: Immediate joiners preferred Pay Rate: Up to £500/day Outside IR35 About the Role We are seeking an experienced Business Analyst with strong expertise in Professional Services Automation (PSA) to support a global portfolio of PSA implementations and ongoing enhancements. This role suits someone who understands Professional Services operations end-to-end and can translate business needs into scalable, efficient technology solutions. Key Responsibilities • Lead requirements gathering, business process mapping, and gap analysis for PSA initiatives. • Translate business and functional needs into clear user stories, workflows, and documentation. • Collaborate with Product, Engineering, and Operations teams to design and deliver PSA enhancements. • Support Agile delivery activities including sprint planning, backlog refinement, and retrospectives. • Identify and drive process optimisation and automation opportunities to improve operational efficiency. • Act as the primary liaison between global business stakeholders and technical delivery teams. Required Experience • Extensive Business Analysis experience within Professional Services Automation projects. • Strong understanding of Professional Services operations including resource management, project financials, utilisation, and delivery workflows. • Hands-on experience with PSA platforms such as Kantata, Mavenlink, Certinia/Salesforce PSA, OpenAir, Napta, Kimble, or FinancialForce. • Proven track record managing multiple workstreams in an Agile environment. • Strong stakeholder management, communication, and cross-functional collaboration skills. • Experience working on global programmes. How to Apply 📨 Interested candidates or referrals are welcome – please reach out directly. Please send your CV highlighting your experience with: • Professional Services Automation (PSA) • Salesforce & Certinia PSA • Kantata SX • Napta