Regular IT Systems Management Analyst

Regular IT Systems Management Analyst Location: Worcester, MA (Onsite) Duration: 12+ Months Job Type: W2 Only Project description • The System Management Analyst will support a large-scale enterprise infrastructure project focused on optimizing data center operations, enhancing virtualization environments, and ensuring system reliability across critical business systems. • The role involves maintaining and troubleshooting Red Hat Linux systems, managing VMware and SAN storage infrastructure, and performing physical hardware deployments in a dynamic and high-availability environment. • The analyst will play a key role in preventive maintenance, root-cause analysis, and continuous improvement initiatives to support business continuity and service excellence. System Management Analyst Key Responsibilities • Perform System-Wide Preventive Maintenance • Conduct regular system checks and implement preventive measures to ensure optimal performance and minimize downtime. • Investigate and Resolve System Issues • Lead root-cause analysis and resolution of system-related incidents to maintain operational continuity and performance. • Manage Virtualization Environments • Administer and support VMware environments, including configuration, monitoring, and optimization of virtual machines and related infrastructure. • Support Data Center Operations • Contribute to the design, build, and maintenance of data center infrastructure, including power, cooling, and space planning. • Configure and Manage Storage Systems • Utilize Logical Volume Manager (LVM) for storage configuration, including volume groups, logical volumes, and file systems. • Manage SAN and NAS storage platforms (DELL, NetApp, PURE), including provisioning, monitoring, and troubleshooting. • Perform Physical Hardware Management • Rack and stack physical hardware, manage cabling, and ensure optimal physical layout and connectivity in data centers. • Administer Linux-Based Systems • Perform advanced troubleshooting and performance tuning on Red Hat Enterprise Linux systems (RHEL 8 & 9). • Maintain compliance with Red Hat system lifecycle policies. • Develop and Use Automation Scripts • Create and maintain Shell scripts to automate tasks such as SAN snapshot configuration, monitoring, and system maintenance. • Ensure System Reliability and Availability • Monitor system health, performance, and resource utilization to ensure service availability and adherence to SLAs. • Document Systems and Procedures • Maintain up-to-date technical documentation, including system configurations, procedures, and troubleshooting guides. Citrix General duties: • Entry-level to intermediate knowledge of Citrix Virtual Apps and Desktops version 2203 and newer • Creating applications • Publishing applications • General Citrix troubleshooting skills • Entry-level to intermediate knowledge of Citrix NetScaler • Creating VIPs • Troubleshooting issues with VIPs • Entry-level to intermediate knowledge of Citrix PVS • Knowledge of version-based image management • Knowledge and experience with Windows Server 2016 and newer • Patching • Troubleshooting Skills Must have Qualifications needed: • No less than 4 years of relevant to the role experience. • System-wide preventive maintenance. • Experience running root-cause investigations for system issues. • Knowledge and understanding of VMware and virtualization • Knowledge on Data Center design and build • Knowledge of LVM for configuring storage, (Volume Groups, Logical Volumes, file system). • Knowledge of storage (DELL, NetApp, PURE) • Knowledge on how to rack and stack physical gear • Knowledge of Linux troubleshooting commands for addressing Linux problems, for instance, troubleshooting performance issues. • Knowledge of Red Hat in general (RHEL8 and RHEL9) and knowing the Life cycles. • Knowledge of SAN storage and setting up snapshots using SHELL scripts. • Knowledge of VMWARE RDM storage. • Knowledge of cabling and the overall physical rack and stack of equipment Nice to have • Ability to manage multiple tasks and priorities in a matrix environment, strong problem-solving skills, and attention to detail • Excellent time management, organizational, and prioritization skills with the ability to balance multiple priorities • Demonstrated ability to communicate ideas clearly and concisely, interface and present to leadership effectively • Communicate effectively, excellent interpersonal and communication skills, both written and verbal • Build trust and form effective relationships with stakeholders