Retention Data Analyst

Job Title: Retention Data Analyst Client Location: London - Hybrid (3 days per week onsite) Starting: ASAP Pay: £199.36 per day, PAYE (37.5hrs/week) Hours: Full-time Duration: 12 months Job Description: Join a leading financial software company revolutionizing how businesses manage their finances as a Data Analyst specializing in customer retention. You will play a pivotal role in shaping the future of customer loyalty by transforming reporting, building behavioral analytics, and working across the entire customer lifecycle. Your insights will directly impact strategic decision-making and contribute to the company's continued growth. This is a 12 month hybrid contract, offering £199.36 per day - 37.5 hrs/week (PAYE). Due to the high volume of applications, we may be unable to respond to each applicant individually. If you have not received a response within 72 hours of submitting your application, please assume that you have not been selected to progress to the next stage of the hiring process. As a Retention Data Analyst, you will: • Develop automated and scalable reporting solutions focused on customer retention, empowering the business with critical data-driven insights. • Create comprehensive dashboards by integrating data from various sources, providing senior leaders with a holistic view of customer retention trends. • Collaborate with teams to identify and address gaps in data capture related to customer behavior, ensuring a robust understanding of customer interactions. • Deliver actionable insights and recommendations based on key customer retention metrics, influencing strategies to improve customer loyalty. • Build and maintain strong relationships across the organization to ensure alignment on retention-related information needs and future requirements. Must-Have Qualifications: • Proven experience in a Business Intelligence Analyst/Data Analyst or similar role, with a focus on customer retention or lifecycle analysis. • Advanced SQL skills, including the ability to write complex queries combining data from multiple tables. • Proficiency in business reporting tools such as Tableau and Qlik. • Experience working with and building data pipelines. • Demonstrated ability to translate data into actionable insights, particularly within the context of customer retention. Nice-to-Have Qualifications: • Experience with statistical analysis tools like Python or R. • Experience in the FinTech industry, working with financial data related to customer churn and loyalty. About You: • You're a highly personable team player with a proactive and positive attitude. • You excel at multitasking, prioritizing, and managing stakeholder expectations. • You're passionate about continuous learning and developing your analytical skills. • You're a self-starter who thrives on finding solutions and taking initiative. • You possess exceptional attention to detail, ensuring the accuracy and quality of your work. Client Description: Our Client is a global technology platform that specialises in overcoming the world’s most important financial challenges. Their products and services are driven by artificial intelligence, and their accounting software is one of their most recognisable creations. Considered one of the top companies to work for, they are proud of their company culture and entrepreneurial spirit. Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.