Sales Enablement & Marketplace Operations Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are seeking a detail-oriented and proactive Sales Enablement & Marketplace Operations Manager to join our team. This role will primarily support the management of our sales content management system (Highspot) and oversee the administration and configuration of our AWS Marketplace listing and private offers. The ideal candidate will possess strong analytical skills, technical aptitude, and a passion for optimizing sales processes and tools to drive efficiency and growth. How will you make an impact? • Administer and maintain the Highspot sales enablement platform, including user management, content organization, permissions, and reporting. • Serve as the primary point of contact for Highspot-related support, troubleshooting issues, and liaising with the vendor as needed. • Configure, launch, and manage private offers within AWS Marketplace, ensuring accuracy, compliance, and a smooth experience for both internal teams and customers. • Collaborate with Sales, Marketing, Product, and IT teams to align Highspot and AWS Marketplace strategies with overall business objectives. • Develop and document best practices, workflows, and training materials for end-users of Highspot and AWS Marketplace offers. • Analyze sales data and generate reports to inform leadership on tool adoption, offer performance, and operational efficiency. • Identify opportunities for process improvement within sales operations and implement solutions to enhance productivity and effectiveness. • Monitor platform updates and industry trends to recommend enhancements or new features relevant to our sales technology stack. Have you got what it takes? • Bachelor’s degree in Business, Information Systems, or a related field, or equivalent work experience. • 1-3 years of experience in sales operations, sales enablement, or a similar analytical/administrative role. • Hands-on experience with Highspot or comparable sales enablement platforms preferred. • Experience administering and configuring private offers in AWS Marketplace is highly desirable. • Strong analytical and problem-solving skills, with proficiency in Excel and data visualization tools. • Excellent communication and interpersonal skills, with the ability to train and support users at all levels. • Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment. • Familiarity with CRM systems (e.g., Salesforce) and cloud marketplaces is a plus. This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Requisition ID: 9581 Reporting into: Director, Sales Operations Role Type: Individual Contributor What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.