Sales Enablement Specialist

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements. Position Overview We are seeking a contract Enablement Manager to support the Sales Academy’s Sales New Hire Experience by improving learner/new-hire data management, streamlining trainer workflows, and building repeatable reporting cadences across Intrepid and PowerBI. This role will also drive monthly enablement content releases by coordinating updates, auditing and validating course materials, and partnering with stakeholders on revisions. Additionally, you’ll lead change management communications (e.g., release notes, systems-of-record updates, documentation/user guides) and provide hands-on support for tactical tool integrations such as Airtable-to-GLD workflows and related analysis. Key Responsibilities New hire data Management · Identify learner management improvements and assist with system optimizations across the learning experience · Streamline trainer operations and build consistent processes/workflows · Analyze and develop new hire reporting cadences; includes learner progression data in Intrepid and incoming new hires in PowerBI. Translate into repeatable reporting and presentations to inform decision making. Build Enablement materials (BOMs) · Execute revisions, curate new enablement materials for monthly release cycles. Support our content evolution in live sessions and assist with audits across training courses and learning paths · Review and validate course content for accuracy, relevance, and alignment with adult learning theory, program strategy and learning objectives · Coordinate and collaboration on content revisions based on stakeholder feedback and business needs Change Management & Communication · Compile and publish monthly release notes synthesizing updates from multiple workstreams · Organize and communicate changes in a clear, accessible format for stakeholders · Provide trainers with training on new content · Keep internal systems of record CDW/CRM portal up to date · Document integration processes and create user guides as needed Tactical learning tools support · Provide tactical support for tool integrations, including Airtable to GLD workflows; this may include creating pivot tables, running analysis,using AI tools to synthesize new hire data. Required Qualifications · 3+ years of experience in sales training, sales enablement, onboarding or new hire programs · 2+ years in project or program management within corporate training or learning and development environments · Strong data analysis skills with proficiency in data exports, Excel/spreadsheets, and data visualization · Experience with learning technology platforms and project management tools (Intrepid, Airtable, PowerPoint, Excel) · Excellent organizational skills with ability to manage multiple priorities and deadlines · Excellent communication skills with ability to communicate in written, video or audio format. Preferred Qualifications · Familiarity with onboarding and new hire programs · Experience in a supporting role, acting as coordinator of many hats · Familiarity with ServiceNow products and Sales ecosystems · Understanding of instructional design principles, adult learning theory and learning content standards · Experience working in Kanban or iterative development environments This is a contractor position supporting the Sales Academy team at ServiceNow. We value collaborative problem-solvers who can work independently while maintaining strong communication with cross-functional stakeholders. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.